Communication Breakdown
Communication Breakdown is a postgame show for PR pros. In each episode, hosts Craig Carroll (Founder of the Observatory on Corporate Reputation, Editor of the SAGE Encyclopedia of Corporate Reputation, Lecturer at Rice University’s Jesse H. Jones Graduate School of Business) and Steve Dowling (former head of communications at OpenAI and Apple) discuss the strategies and tactics companies are using in high-visibility crises and PR initiatives, giving listeners unique insight into how key decisions are made.

The podcast offers two unique perspectives on communications theory and practice, drawing on Craig’s research and teaching on reputation at USC Annenberg, UNC Chapel Hill, and universities worldwide, and Steve’s two decades of experience as a comms leader at some of the world’s most influential companies.

Whether you’re a PR professional, marketing executive, or just curious about how companies make key communications decisions, you’ll find these discussions insightful and valuable.

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Episoder(100)

Ford Breaks Silence on Tariffs, Meta Breaks Decorum on Layoffs

Ford Breaks Silence on Tariffs, Meta Breaks Decorum on Layoffs

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the challenges companies face in navigating communication during times of economic anxiety, focusing on Ford's...

14 Feb 202529min

Lessons from Beyoncé’s Grammy Wins

Lessons from Beyoncé’s Grammy Wins

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss Beyoncé's recent Grammy win.They explore the themes of reinvention, resilience, and the importance of staying ...

7 Feb 202523min

Diversity Critics Hit a Bullseye with Target

Diversity Critics Hit a Bullseye with Target

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the recent changes in Target's diversity policies amidst growing criticism and the broader implications for co...

31 Jan 202525min

Inauguration Week — Comms Winners & Losers

Inauguration Week — Comms Winners & Losers

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the implications of President Trump's second inauguration, focusing on his inaugural speech, the chaos of his ...

24 Jan 202524min

Inside Starbucks’ Wildfire Relief Efforts

Inside Starbucks’ Wildfire Relief Efforts

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss the corporate response to the recent wildfires in California, focusing on Starbucks' rapid mobilization to sup...

17 Jan 202525min

Meta’s MAGA “Tipping Point” - CES takes Las Vegas

Meta’s MAGA “Tipping Point” - CES takes Las Vegas

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss Meta's recent announcement regarding its content moderation policies, the implications for the company's corpo...

10 Jan 202523min

Costco Stands Up To Diversity Critics

Costco Stands Up To Diversity Critics

In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll discuss Costco's recent defense of its diversity initiatives amidst growing pressure from anti-diversity activists. Th...

3 Jan 202527min

Best of Q4 2024

Best of Q4 2024

In this special End of Year edition of Communication Breakdown, hosts Steve Dowling and Craig Carroll reflect on some of the most compelling stories and discussions from their first season.From Episod...

27 Des 202425min

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