Mastering Difficult Conversations: Secrets to Handling Tough Customers
Send us Fan Mail As we know, being a customer success manager isn't always a smooth ride – challenges arise, especially when dealing with difficult conversations. In this episode, we'll unravel the ...
23 Feb 202422min
Unlocking Customer Success: Strategies for Industry-based Organizations
Send us Fan Mail In this enlightening podcast episode hosted by Irit Eizips, we are privileged to have Himanshu Garg, Director of Business Engineering & Technical Experience at Razorpay. Together, we ...
16 Feb 202430min
Boost Customer Engagement with this 8-step process!
Send us Fan Mail Unlock the secrets to business growth and customer retention in this enlightening podcast featuring Mohammed Alqaq, Customer Success Manager at Crucial Solutions & Services (CSS). Joi...
9 Feb 202439min
The Ultimate Guide: Customer Success vs Customer Support
Send us Fan Mail Customer support and customer success play crucial roles in any business. However, when these teams operate independently, it can lead to issues for both the customers and the busines...
2 Feb 202435min
Next-Level Customer Support: How to Slash Tickets and Boost Satisfaction
Send us Fan Mail In this episode, Irit Eizips engages in a dynamic conversation with Peleg Samson, VP Customer Success at Guidde, on a mission-critical topic: the art of reducing support tickets while...
26 Jan 202429min
Strategies for Choosing the Right Customer Success Metrics
Send us Fan Mail In this insightful podcast episode, join host Irit Eizips and guest Sue Nabeth Moore, Co-Founder of Success Chain, as they delve into the complexities of measuring the impact of Custo...
19 Jan 202439min
Streamlining and Scaling Customer Success with Customer Hubs
Send us Fan Mail Dive into the world of Customer Success with Irit Eizips in this insightful podcast episode, featuring Shachar Avrahami, VP Product & Strategy at EverAfter. Join them as they explore ...
12 Jan 202429min
Service Offer Creation and Go-To-Market Strategies for Success
Send us Fan Mail Join our esteemed host, Irit Eizips, along with guest Rachel Montgomery, a Customer Experience Strategist, as they explore the art of crafting standout service offers. Delve into esse...
5 Jan 202437min
