What is an ENTERPRISE Customer Ssuccess Manager?
Send us Fan Mail What does it mean to be an enterprise Customer Success Manager, and how does this role impact how enterprise-level businesses engage with their customers? Enterprise-level customer s...
7 Okt 202215min
Customer Success Manager SALARY Trends
Send us Fan Mail Ever wonder how much a Customer Success Manager Salary is? The results of the 2021 State of the Customer Success Industry and Salary Survey Report by Totango places an emphasis on th...
30 Sep 202222min
How to DEVELOP a CUSTOMER SUCCESS STRATEGY
Send us Fan Mail Discover the Customer Success Strategy roadmap that was used in establishing a framework and journey for maturing the customer success organization. The development of a customer suc...
23 Sep 202234min
A Day in the Life of a CUSTOMER SUCCESS MANAGER
Send us Fan Mail What is a Customer Success Manager, and what does their typical day look like? As a Customer Success professional, your primary concern is to build a positive relationship with the ...
16 Sep 202213min
How to Develop a QUARTERLY BUSINESS REVIEW (QBR)
Send us Fan Mail Learn more about how to develop a Quarterly Business Review (QBR) for Customer Success Executives and effectively demonstrate and maximize value to clients during QBRs. Listen as Irit...
9 Sep 202221min
Customer Success LIFECYCLE JOURNEY MAPS
Send us Fan Mail In this podcast episode, Irit will tell you everything you need to know on how to create a Customer Success Lifecycle Journey Map in your organization. She will discuss what it takes ...
2 Sep 202245min
Why Active Listening is important
Send us Fan Mail Many customer success managers are good listeners, but the question is, are they actively listening to their customers. Active listening is a method that allows for better connections...
25 Aug 202223min
