Increasing UPSELL Revenues with CUSTOMER INTELLIGENCE Tools
Send us Fan Mail Customer Intelligence tools help identify upsell opportunities and prioritize them based on each account’s historical data. By leveraging customer data in a strategic manner, companie...
3 Feb 202329min
Must-Track Customer Onboarding KPIs and Dashboards
Send us Fan Mail Customer onboarding, like any other process, needs constant improvement which also means keeping track of the changes on an a regular basis. That is where the customer onboarding KPI...
27 Jan 202334min
The Customer ONBOARDING Maturity Model
Send us Fan Mail How does your customer onboarding phase compare against other companies? This podcast episode introduces a Customer Onboarding Maturity Model to help you figure that out in minutes! ...
20 Jan 202312min
From Account Manager to Customer Success Manager (CSM)
Send us Fan Mail Changing roles from an Account Manager to a Customer Success Manager’s position is not a trivial move, as many hiring managers might think. According to Kathleen Schubach, Director ...
13 Jan 202322min
Account Managers vs. Customer Success Managers (CSM's)
Send us Fan Mail Both Account Managers and Customer Success Managers play an essential role in building relationships and maximizing value with and from customers, yet their roles are highly distinct....
30 Des 202222min
The Importance of Investing in CUSTOMER SUCCESS
Send us Fan Mail The role of a strong Customer Success Team becomes even more critical after the economic downturn. Business strategies often change as companies quickly realize the importance of shif...
23 Des 202223min
Hiring a FIRST-TIME Customer Success Manager (CSM)
Send us Fan Mail Hiring a first-time CSM might seem hard at first, but our special guest, Brian Hartley, made it simple by sharing his strategy for hiring Customer Success Managers with no previous in...
16 Des 202219min
Preparing for your CUSTOMER WELCOME CALL
Send us Fan Mail In customer success, the ability to build impactful relationships with new customers can make a huge difference for a CSM. This podcast episode will help you do just that! The fi...
9 Des 202220min
