Want to be CUSTOMER-CENTRIC?
Send us Fan Mail In this podcast episode, Jason Noble, VP Global Customer Success at Vinli, shares his expertise on how organizations can become more customer-centric and ensure that clients are alway...
31 Mar 202321min
What SALES SKILLS Are Relevant For Customer Success
Send us Fan Mail In this podcast episode, Richard Harris shares some valuable insights on the essential sales skills that can help boost the success of customer success teams. As a customer success ...
24 Mar 202313min
Four Key CSM Role Profiles you want to hire for!
Send us Fan Mail In this podcast episode, Guy Galon, provides valuable insights for those building their customer success team. He introduces the 𝐌𝐮𝐥𝐭𝐢-𝐟𝐚𝐜𝐞𝐭𝐞𝐝 𝐂𝐒𝐌 model, which outlines...
17 Mar 202324min
Fundamental Steps to Creating Powerful Customer Success Processes
Send us Fan Mail Documenting a business process can take many forms. However, coming up with a consistent approach to process documentation brings about many benefits for CS Ops managers. Pedro Cande...
10 Mar 202326min
From RETAIL to CUSTOMER SUCCESS: Career Change
Send us Fan Mail With an impressive background in luxury and heritage retail, Jennifer Yoder decided to transition into the world of software as a Customer Success Manager at Crave Retail. There is s...
3 Mar 202318min
Top 10 CSM Skills Hiring Managers Look For
Send us Fan Mail When seeking employment as a Customer Success Manager (CSM), it's important to possess a specific set of skills that would enable one to excel in the role. Hiring Managers typically l...
24 Feb 202321min
CAREER CHANGE: From Non Profit to Customer Success
Send us Fan Mail Switching from a non-profit job to an entirely different industry can be a daunting task, but Liron Kreitman, the Senior Client Success Manager at Abrigo, has successfully made the tr...
17 Feb 202319min
How to create SUCCESS PLANS that don't SUCK
Send us Fan Mail Most Customer Success Managers focus on perfecting the art of creating a success plan in order to maximize value for their customers, increase adoption, and ensure the renewal. In th...
10 Feb 202319min
