COMPENSATION PLANS for Customer Success Managers
Send us Fan Mail What should compensation plans for Customer Success Managers be? What is the reasonable Customer Success Manager salary to attract the right talent? There are different factors to co...
2 Des 202216min
Top Customer Success KPIs for Managing CSM Teams
Send us Fan Mail How can Customer Success KPIs be used to track and measure the team's performance and efficacy of the customer success program? The customer success team's job entails myriads of re...
25 Nov 202221min
Building your 90-DAY PLAN as a Customer Success Executive
Send us Fan Mail In this podcast episode, Dutta Satadip shares what a 90-day CS Executive Plan should look like and why it is crucial for CS executives to secure early wins by building credibility qui...
18 Nov 202222min
Customer Success CAREER DEVELOPMENT Path
Send us Fan Mail In today's competitive market, many people are considering the next step in their current organization or are in search of a new role. They may also be considering entering the custom...
11 Nov 202225min
How to Best OPTIMIZE Your Customer Success Plan
Send us Fan Mail What Is the Need for a Success Plan in Customer Success? It is just as important to have a success plan for customer satisfaction and delivering success to your customers. Having a ...
4 Nov 202217min
How to Capture BUSINESS OUTCOMES during a QBR
Send us Fan Mail Are you passionate about driving a big impact and maximizing value?! To help you effectively manage desired business outcome discussions with your clients, you have to first develop...
28 Okt 202236min
How to Use HUBSPOT for CUSTOMER SUCCESS
Send us Fan Mail Investing in Customer Success Software like HubSpot can be one of the most remarkable decisions you make in your customer success journey. Companies use Customer Success Software to...
21 Okt 202216min
What is a STRATEGIC Customer Success Manager?
Send us Fan Mail A typical day for a Customer Success Manager (CSM) can involve a lot of different activities, all aimed at helping their customers achieve success with their product or service. Som...
14 Okt 202214min
