CSM Practice - The Customer Success Podcast

CSM Practice - The Customer Success Podcast

Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!

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Episoder(135)

Customer Success in SDK Software Companies

Customer Success in SDK Software Companies

Send us Fan Mail In this podcast episode, join Binah's Director of Customer Success, Nir Cohen, as he dives into the world of customer success in SDK companies. Discover how CSMs (Customer Success M...

16 Jun 202317min

Surprising Facts about Working With Companies in Latin America

Surprising Facts about Working With Companies in Latin America

Send us Fan Mail Join us as we explore the expanding Latin American market and learn about the opportunities it presents for software companies to scale up and expand. Floqast’s Customer Success Manag...

3 Jun 202319min

Scaling CS operations with process improvement 📈

Scaling CS operations with process improvement 📈

Send us Fan Mail Discover the secrets to enhancing customer experience and driving success in customer-oriented companies through the power of process improvement. Join Pedro Candelas, in this exclu...

26 Mai 202325min

What is Customer Success like in Brazil

What is Customer Success like in Brazil

Send us Fan Mail Experience the dynamic world of Customer Success in Brazil as we delve into the insights of renowned industry expert Hiram Damin, recognized as one of the top Customer Success thought...

19 Mai 202315min

What Service Packages look like when CHARGING for CS

What Service Packages look like when CHARGING for CS

Send us Fan Mail Looking to monetize your Customer Success services? Or maybe you already do and want to improve your strategies? Either way, you won't want to miss this podcast episode! Join Adi Al...

12 Mai 202325min

How To Handle SEVERE TECHNICAL ISSUES

How To Handle SEVERE TECHNICAL ISSUES

Send us Fan Mail In this podcast episode, Sean Ruane, the CEO and Founder of Mind Data, discusses the importance of handling technical issues in a timely and effective manner to maintain a positive re...

5 Mai 202323min

CS Ladies - An Online Community For Women by Women

CS Ladies - An Online Community For Women by Women

Send us Fan Mail This podcast episode introduces 'CS Ladies,' an online community dedicated to empowering women working in the field of Customer Success. The community was co-founded by Diana Rubine...

14 Apr 202323min

Is Customer Success a Function or a Strategy?

Is Customer Success a Function or a Strategy?

Send us Fan Mail During this podcast episode, Rapyd's Director of SMB Sales Ops & Enablement, Avner Baruch interviews Irit Eizips on her insights on the significance of customer success as a function ...

7 Apr 202326min

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