How to address UNETHICAL behavior in Customer Success
Send us Fan Mail Join us in this enlightening podcast episode as Stephen Fulkerson, Vice President of Customer Success Research at TSIA, engages in a thoughtful conversation with Irit Eizips. Explore ...
18 Aug 202334min
Making Your Product Roadmap Customer Centric
Send us Fan Mail In this episode, we engage in a thought-provoking conversation with Alex Farmer, Founder of Customer Success Excellence - The Customer Success Awards. Alex recently developed a ground...
11 Aug 202321min
What Innovative Use of Technology landed Yair the CS Excellence Award in 2022
Send us Fan Mail Discover valuable insights and strategies to enhance your Customer Success journey in this power-packed podcast episode! If you're a Customer Success professional tasked with upgradin...
4 Aug 202331min
What it takes to become a Rising Star CSM finalist
Send us Fan Mail Join us for an insightful podcast episode featuring Guy Rahamim, the remarkable runner-up in the Rising Star CSM category at the prestigious 2022 CS Excellence Awards in London. In ...
28 Jul 202319min
The Rise and Evolution of CS Operations
Send us Fan Mail Join me in this captivating podcast episode where I sit down with Avner Baruch, Director of SMB Sales Operations and Enablement at Rapyd, to delve into the realm of CS Operations and ...
21 Jul 202322min
Defining an Effective Success Plan Strategy for CSMs
Send us Fan Mail In this episode, we explore the vital role of success plans for customer success managers in meeting customer needs efficiently. Join me with Anika Zubair, the co-founder of CSM LDN...
14 Jul 202331min
How To Drive Higher User Adoption Levels With Success Plans
Send us Fan Mail In this episode, we delve into the fascinating world of user adoption with our special guest, Jason Whitehead, Co-Founder at Success Chain. Jason's vast experience in user adoption pl...
7 Jul 202332min
This is how you should be ONBOARDING a NEW CSM (Customer Success Manager)!
Send us Fan Mail In this insightful podcast episode, we dive into the world of customer success with our special guest, Sharon Zanandrais, the Manager of Customer Success Team at Take Blip, a renowned...
30 Jun 202320min
