Customer Experience Superheroes - Series 8 Episode 3 - From Impressed to Obsessed with Jon Picoult
Welcome to the CX Superheroes podcast. Now in series 8, we bring commentary from some of the world's most impressive CX practitioners as they help us to discover the CX Superpowers needed to be a lead...
31 Des 202138min
Customer Experience Superheroes - Series 8 Episode 2 - Charity Experience Masterclass with Ashley Jones
Ashley Jones is an incredible individual. As the founder of Love Not Lost, a bereavement charity which helps families when a loved one passes, by creating enduring memories, she is more than making he...
26 Nov 202143min
Customer Experience Superheroes - Series 8 Episode 1 - Humanised Customer Experience with expert Miles C. Thomas
The Customer Experience Superheroes podcast is back for series 8. So we are delighted to kick the series off with someone who those in the know of CX, know as an expert in customer service; Miles C. T...
10 Nov 202133min
Customer Experience Superheroes - Series 7 Episode 4 - Abundance v Scarcity mindset in CX with John D. Hanson
In this episode of the Customer Experience Superheroes podcast we discuss CX leadership with John Hanson. As consultant, author and President of Accelerated Revenue, John has spent a lifetime listenin...
28 Jul 202130min
Customer Experience Superheroes - Series 7 Episode 3 - Purpose and Quality in Retail Experience with expert Ian Scott
Ian Scott is a rare breed in customer experience; a retail expert. His depth of knowledge on what does and doesn't create short stand out and long term memories is forensic. With a passion for helping...
19 Jul 202134min
Customer Experience Superheroes - Series 7 Episode 2 - CX in the SME Community with Claire Radbourne
Christopher Brooks' CX Superheroes podcast series explores the talents and traits needed to be a success in Customer Experience. We meet incredibly committed individuals who are making a difference th...
10 Apr 202131min
Customer Experience Superheroes - Series 7 Episode 1 - Make People Matter with Victoria Taylor
Christopher Brooks' Customer Experience Superheroes starts its 7th season with a very important message in the world of accelerated digital dominance - people matter in CX. The message is shared loud ...
25 Mar 202128min
Customer Experience Superheroes - Series 6 Episode 4 - Meet the CX goalkeeper, Gregorio Uglioni
Christopher Brooks' CX Superheroes explores the traits, techniques and tools the modern day CX professional needs in order to deliver meaningful value to their customers. In this episode we meet up wi...
7 Mar 202140min
