Customer Experience Superheroes - Series 10 Episode 3 - Adam Alfia - Putting customer insights in the hands of operations
The Customer Experience superheroes aims to inspire you with the latest thinkers in CX. Hosted by global customer experience specialist Christopher Brooks of Lexden CX, you are introduced to qualified...
27 Jan 202334min
Customer Experience Superheroes - Series 10 Episode 2 - NLP connecting us to what matters
The Customer Experience Superheroes is now in its 10th series. We've introduced you to CX professionals and practitioners from across the globe. Seeking out new thinkers and rule breakers who dare to ...
6 Jan 202324min
Customer Experience Superheroes - Series 10 Episode 1 - Customer Journey Management
In this episode of the Customer Experience Superheroes podcast we meet Jochem Van de Veer, CEO of They Do. Host Christopher Brooks speaks with Jochem about the progression from Customer Journey mappin...
7 Nov 202238min
Customer Experience Superheroes - Series 9 Episode 4 - CX4Good Special - Playing games to make a difference
Now a regular in the calendar, over 200 CX professionals from over 35 countries meet (virtually) to solve charity CX problems. This 'CX4Good' initiative is called the Customer Experience World Games'....
6 Okt 202242min
Customer Experience Superheroes - Series 9 Episode 3 - Customer Insight Led Product Innovation with Matt Young
Speaking with Matt Young reminds us all how customer insight is not just for the 'fixes' or 'issues', but its also an input for innovation. In conversation with Lexden's Global CX Lead and CX Superher...
7 Mai 202241min
Customer Experience Superheroes - Series 9 Episode 2 - Refugee Experience with Elena Rozanova
Elena Rozanova was due to be a guest on the CX superheroes podcast series to discuss the loneliness of CX leadership in organisations. However, days after the production meeting Elena's world was turn...
16 Apr 202214min
Customer Experience Superheroes - Series 9 Episode 1 - Winning on Purpose with Fred Reichheld
Fred Reichheld is business management royalty. The inventor of the universally adopted metric NPS (Net Promoter Score), Fred has dedicated his life to helping promote the importance in business of enr...
13 Mar 202251min
Customer Experience Superheroes - Series 8 Episode 4 - The start up's perfect CX mindset - Kelly Mukhida
As we close series 8, what better way than with a first! In this episode of the Customer Experience Superheroes podcast, host, Christopher Brooks is in conversation with Kelly Mukhida, CX lead at star...
9 Feb 202235min
