Customer Experience Superheroes - Series 12 Episode 3 - Goal Setting in CXManagement - Sophie Hedestad
In the latest episode of the CX Superheroes, Christopher Brooks, host and MD of Lexden CX speaks with Sophie Hedestad, founder of NOQX. We came across Sophie in an article on the power of OKRs in cu...
30 Jan 202440min
Customer Experience Superheroes - Series 12 Episode 2 - CX Design - Ricardo Sultz Gulko
There are many aspects of customer experience. No one person can have a satisfactory depth of expertise in all areas. The CX Superheroes podcast series brings to the mic, experts in specific fields to...
2 Nov 202348min
Customer Experience Superheroes - Series 12 Episode 1 - Do B2B Better - Jim Tincher
We kick of series 12 of the CX superheroes podcast series with an industry legend. There can be few people in CX you'd want to spend time with more than Jim Tincher. We were delighted when Jim agreed ...
14 Sep 202340min
Customer Experience Superheroes - Series 11 Episode 4 - The Human Experience - John Sills
John Sills, author, CX consultant and former head of customer innovations, is the latest in a line of illustrious professionals who have guested at the Lexden CX Book Club. John has been a crusader fo...
29 Jun 202343min
Customer Experience Superheroes - Series 11 Episode 3 - Employee Engagement Drivers - Nicole Kyle
There is a lot of waffle on employee engagement and employee experience. Most of it is puffed up common sense or repurposed HR practices which HR practitioners have been aware of and delivering before...
24 Mai 202336min
Customer Experience Superheroes - Series 11 Episode 2 - People before Profits - Annette Franz
There is one content producer in the CX Community we have wanted to have as a guest for some time; Annette Franz. As a consultant, author, trainer and mentor Annette has spent a slice of her career wo...
3 Mai 202332min
Customer Experience Superheroes - Series 11 Episode 1 - CX & Consumer Duty - James Edmonds
In Lexden's latest CX Superheroes podcast episode we kick off series 11. And what better way to do it than in conversation with Investor in Customer's James Edmonds. In conversation with host and form...
4 Apr 202342min
Customer Experience Superheroes - Series 10 Episode 4 - Exploring the Customer-centric mindset - Piotr Wojciechowski
Every once in a while you meet, or as in the case of CX Superheroes podcast host Christopher Brooks, you get to work with an exceptional talent. Piotr Wojciechowski, CX practitioner with a design back...
22 Feb 202334min
