The 90 Day Roadmap to Customer Excellence | Shannon Martin
In this episode we discuss a 90 day roadmap to customer excellence, and to do that we brought on Shannon Martin, the Senior Director, Travel Partners Group at Expedia Group. She gives some good advice...
4 Feb 202117min
How to Move from a Product Strategy to a Customer-Obsessed Strategy | Erik Vogel
In this episode we talk with Digital Transformation Leader, Customer Experience Zealot, and Global Vice President at Hewlett Packard Enterprise, Erik Vogel. He gives us steps on how to deal with custo...
2 Feb 202130min
How to Drive Customer Experiences in the Post-Covid World | Carrie Lemelin
Today the CEO and founder of Be ExtraOrdinary Incorporated and CX Transformation Executive Leader, Carrie S. Lemelin, is joining us. The best way to prepare for and help with problems your customers f...
28 Jan 202118min
Moving From Reactive to Proactive Customer Support | Eric Bonnette
In this episode we discuss how to move from reactive to proactive preventative customer support with special guest Eric Bonnette, who is currently the Director of Technical Support and Customer Succes...
26 Jan 202114min
Next-Level CX for B2B Companies | Steve Walker and Troy Powell
Today we will be talking about next level CX for business-to-business companies—the why, the what, the when, and the how with the VP of Strategy and Analytics at Walker, Troy Powell, and Steve Walker,...
21 Jan 202122min
Top Customer Service Mistakes| Mike Sasaki
In today’s episode we discuss the top customer service mistakes with Global Head of Customer Success and Support at Mitek Systems, Mike Sasaki. Mike worked for Sketchers and was able to experience how...
19 Jan 202115min
How to Better Understand Your Customer | Ed Porter
Joining Gabe today we have the Chief Revenue Officer at Blue Chip CRO, Ed Porter. We go over some steps that have helped him in his role to understand the customer better and find out what branches of...
14 Jan 202119min
How to Smash Your NPS | Michael O’Reilly
In this episode we speak with customer experience expert and Interim CFO at Macpherson’s, Michael O’Reilly. We go over various methods on how to improve your NPS, including how they use data to optimi...
12 Jan 202115min
