How to Create a More Human Experience in Customer Support | Amanda Chavez
Today we’re going to be talking about human centered customer experiences and we’ll be doing this with the Director of customer experience from NuAxis Innovations, Amanda Chavez. She tells us how they...
4 Mar 202120min
The Future of CX is NOW | Five CX Milestones that Will Define the Next Decade
I have with me today Vikas Bhambri and the Director and Distinguished Principal Analyst at XM Institute, Luke Williams, who is the most senior CX and VOC expert in the firm and is a New York Times bes...
2 Mar 202135min
Best Practices of Employee and Customer Engagement | Suzzanna Rowold
Today we discuss employee and customer engagement and the best way to do that is with Senior Director of Employee & Customer Experience at Centene Corporation, Suzzanna Rowold. She explains that the t...
25 Feb 202121min
How to Optimize Your Remote Workforce | Gordon Schleffer
In this episode we are discussing the best ways to set up your remote workforce and with us today we have the VP of customer care at Magellan Health, Gordon Schleffer. He explains what went on with th...
23 Feb 202122min
Secrets to Operationalizing a Transformational Customer Program | John Timmerman
Today we’re gonna be talking about operations and how that really plays into the role of helping you transform your customer experience, and with us we brought on the Vice President at Mercy Hospital,...
18 Feb 202133min
Keys to Enabling Long Term Sustainability in Customer Service | Billie Jo Timm
In today’s episode we have joining us Customer Experience Expert and Sr. Vice President at Masterbrand Cabinets, Billie Jo Timm, and we’re going to be talking about enabling long term sustainability i...
16 Feb 202116min
The Four Steps To Transforming a CX Organization | Hunter Schoettle
Today we’re going to be talking about transforming your CX organization. To do that we got with us today the Head of Customer Experience at Patient Pop, Hunter Schoettle. We discuss how he runs his cu...
11 Feb 202119min
How to Build a Startup Support Organization | Karen Durenberger
In this episode, we’re going over how to build support organizations startup-style with Karen Durenberger, VP of Customer Support at Total Expert. She explains where to begin and says the first thing ...
9 Feb 202123min
