What 1,000,000 Customer Service Calls Tells Us | With Matt Dixon & Vikas Bhambri
Today we’re going to talk about customer service research and what more than one million phone calls tells us what you’re supposed to be doing to be successful in customer service and to do that we ha...
15 Apr 202127min
Why You Must Drive the Customer Experience with the Employee Experience | Stacy Sherman & Vikas Bhambri
In this episode we speak with the Director of Customer Experience and Employee Engagement at Schindler Elevator Corporation, Stacy Sherman, and Vikas Bhambri, Head of CX at Kustomer. Vikas tells us ab...
8 Apr 202124min
A Design Thinking Approach to CX | Kris Featheringham
In this episode we talk with the Director of Multifamily CX, UX, and Human-Centered Design at Freddie Mac, Kris Featheringham. He emphasizes on the importance of a human-centered design to provide the...
1 Apr 202121min
Customer Success on a Global Scale | Balaji Gadicharla
Today we’re going to be talking about customer success and how to do that on a global scale and to do that we brought on Balaji Gadicharla, who is currently the Global Head of Service Support and Succ...
25 Mar 202113min
Operational Excellence | Sami Nuwar
In this episode we speak with Sami Nuwar, the Senior Principal Consultant at Medallia, which is a customer experience management platform that helps you manage CX in your company and make things easie...
18 Mar 202116min
What Data Says About the Future of the CX | Josh Neckes
Today Vikas Bhambri, Head of Sales and CX at Kustomer, and Josh Neckes, currently the co-founder and president at Simon Data, are joining us to dive into market trends, specifically on the data side. ...
16 Mar 202125min
Build and Scale a CX Program | Matt Lombardi
Today we are going to talk about how to build and scale a CX program even during a pandemic, and to do that we have joining us the Head of Customer Experience and Strategy at ServiceNow, Matt Lombardi...
11 Mar 202117min
Design Thinking 101 | The Secret Recipe to Great Innovation with Nitya Pannala
In this episode we talk with the User Experience Architect at Pitney Bowes, Nitya Pannala. We discuss this idea of design thinking, which is a mindset, or ideology of approaching every problem in a hu...
9 Mar 202122min
