How Companies Are Evolving in the Mobile Age | Vasili Triant
Today we meet with Chief Operating Officer at UJET, Vasili Triant, and we talk about how companies have been adapting to the age of the mobile phone. Vasili tells us that people have been saying voice...
10 Jun 202124min
Switching CX Gears with Zwift | Eric Chon
Eric Chon is the Community Support Manager at Zwift, an online competitive cycling app for people who want to exercise and have fun while remaining indoors, and last year they hosted the first ever vi...
3 Jun 202117min
The Future is Ticket Free | Brad Birnbaum
In this episode we talk with CEO and Founder at Kustomer, Brad Birnbaum. We’re gonna be talking about this idea of a ticket free future. We discuss how and why Kustomer started, Kustomer focus on a se...
27 Mai 202115min
Removing Language Barriers to Enhance the Customer Experience | Edmund Ovington
Today we’re going to be talking about language resilience in this expansion of key superpowers, and to do that we have Edmund Ovington, the VP of Global Alliances at Unbabel and Vikas joining us. Edmu...
20 Mai 202123min
How to Grow & Manage a Global CX Team | Michael Windsor
In this episode we’re going to be talking about why and how to manage a global CX team. To do that we have two special guests with us: Michael Windsor, the Senior Director of Global Customer Experienc...
13 Mai 202122min
Is Video the Future of Customer Service? | Wade Radcliffe
Today we’re talking about the importance of visual context in customer service and to do that we brought on Vikas Bhambri and Wade Radcliffe, who was Director of Business Development at Streem and is ...
10 Mai 202123min
The Secret to Better Customer Support | Steve Richard
On Today’s episode we have Steve Richard, the Chief Evangelist and Co-founder of Execvision, to discuss the importance of call recordings and why this ought to be incorporated into customer support. P...
29 Apr 202121min
If Your Prospects Want to Buy from You, Let Them! | With Kyle Coleman
In this episode we have Vikas Bhambri and Kyle Coleman, the VP of Growth and Enablement at Clari, a company that transforms revenue operations to be more connected, efficient, and predictable. We disc...
22 Apr 202127min
