Tomorrow’s Customer Experience Starts Here | Brad Birnbaum
Today we talk to Brad Birnbaum, the CEO here at Kustomer, and we talk about the future of customer experience and the effects we have felt from the big events in 2020. We saw numerous changes last yea...
5 Aug 202115min
Igniting Social Commerce with Omnichannel CX | With Pam O’Neal
Today I have with me Pam O’Neal, the Senior Marketing Director here at Kustomer, and we’re talking about the importance of social commerce, which isn’t new, but is really hot right now. We talk about ...
29 Jul 202130min
3 Key Strategies to Achieving High Growth with High Customer Satisfaction | With Sophie Vu
Today I meet with Vikas and Sophie Vu, Chief Marketing Officer at Unbabel, and we discuss how you can achieve high growth and customer satisfaction in our global economy. Sophie tells us how Unbabel i...
22 Jul 202130min
How Great Companies Master Modern Customer Experiences | Drew Chamberlain
In this episode we’re going to talk about how great companies master modern customer experiences, and to do that we brought on the Director of Operations and Customer Experience at JOANN, Drew Chamber...
15 Jul 202117min
Secrets to Practical AI in the Contact Center | with Darryl Addington
Today we’re talking with Vikas and Darryl Addington, the Director of Product Marketing at Five9, and he shares with us some of his own secrets about Artificial Intelligence in the Contact Center. One ...
8 Jul 202129min
The Power of Wait Time in Driving the Customer Experience | With Tom Reiger
Today we’re going to be talking about the power of wait time in driving the customer experience, and to do that we have Tom Reiger, the President of NSI, Inc. and President/CEO at National Business In...
1 Jul 202124min
What's Wrong With Customer Service? | Gabe Larsen and Vikas Bhambri
Today it’s just Vikas and Gabe talking about the issues faced the most in the CX industry and solutions for dealing with them. We discuss how companies might be trying to manage their customer feedbac...
24 Jun 202121min
How to Drive Business Value with Your CX Team | Laurent Pierre Jr
In this episode we’re going to be talking about CX transformation and driving business value with your CX team, and to do that we brought on Laurent Pierre Jr., the General Manager of Microsoft Azure ...
17 Jun 202126min
