Calling All Community Builders | Scott Tran, Support Driven
In this episode we have with us the founder of Support Driven, Scott Tran, and we talk about a new community that’s popping up, how it’s used, and what it is and how it has become a great resource for...
10 Des 202012min
Don’t Rush to Delight Your Customer | Chris Warticki
Joining us today we have Senior Director of Customer Experience at Epicor, Chris Warticki. He has been in the customer service industry for 25 years. He worked at Oracle Corporation for 20 years, and ...
3 Des 202017min
Secrets to Optimizing the Customer Experience | Christine Deehring
In this episode we talk to Christine Deehring, the founder and CEO of Bump Boxes, a company that sells special and useful products for pregnant women. Bump Boxes is a subscription service that provide...
26 Nov 202015min
Happy Team, Happy Customers | Adam Maino
Joining us today we have the Director of Customer Support at FinancialForce, Adam Maino, and we discuss how to develop a world class customer support team. We talk about the importance of creating and...
19 Nov 202016min
Great CX Starts With Happy Agents | Derek Hixon
In this episode, we talk to Derek Hixon, Director of Customer Support and Implementation at WordStream. He has been working for 15 years in support and also has a pretty diverse background. Derek tell...
12 Nov 202023min
How CX Teams Are Winning During Challenging Times | Vikas Bhambri, Rob Young, and Jamie Whited
Joining us today we have Vikas Bhambri, the SVP of sales and CX at Kustomer, Rob Young, the Director of Customer Support at BambooHR, and Jamie Whited, an expert consultant in client service and clien...
5 Nov 202021min
The Formula for High Performing CX Teams | Matt Freedman
In this episode we speak with Matt Freedman, brand builder, band strategist, and Enterprise Account Executive at Kustomer. We talk about the me-economy, the generation where everything is on demand an...
29 Okt 202031min
Managing Customer Expectations Like a Pro | Mike Miller and Vikas Bhambri
Today we talk to Mike Miller, the Chief Product and Strategy Officer at Convey, and Vikas Bhambri, the SVP of Sales and CX at Kustomer. We discuss issues and trends we are seeing in the customer servi...
22 Okt 202022min
