How to Successfully Manage CX During a Global Pandemic | with Matt Dixon, Brad Birnbaum, and Lauren Pragoff
In this episode we talk to Brad Birnbaum, co-founder and CEO of Kustomer, Matt Dixon, Chief Product and Research Officer at Tethr, and Lauren Pragoff, Vice President of Effortless Experience at Challe...
15 Okt 202033min
Empathy-Driven Customer Support | Irene Griffin, FranConnect
In this episode we talk about an empathy-driven support model with Irene Griffin, the Director of Customer Support at FranConnect. The goal for her team is to listen and understand the customer needs,...
8 Okt 202018min
Fan-to-Fan Customer Support | Douglas Kramon, ESPN
Today we talk to Douglas Kramon, Director of Customer Operations and Fan Support at ESPN. In this interesting conversation, Gabe and Douglas discuss how customer care and agent care drives customer ex...
1 Okt 202022min
The Digital Customer Service Revolution | Paolo Fabrizio
Today we talk about digital customer service with author, speaker, and customer service expert Paolo Fabrizio. Paolo helps clients integrate digital channels and coaches them on the importance of hiri...
24 Sep 202016min
Employees: Your Most Loyal Customers | Vipula Gandhi, Gallup
In this episode, we discuss the importance of treating your employees like customers to drive customer loyalty. We have with us Vipula Gandhi, Managing Director at Gallup, who has vast experience work...
17 Sep 202027min
Providing a Golden Experience | Jason Henne
In this episode, we talk about how to really drive customer experience for high-end brands. We are joined by Jason Henne, Director of Customer Aervice at Momentum Solar. He tells us of how he threw ca...
10 Sep 202025min
Learning to Adapt in an Ever Changing Market | Nate Brown
Today, we talk with Nate Brown who is the Founder of CX Accelerator, a virtual community for CX professionals, and Chief Experience Officer at Officium Labs. Nate tells us how the customer experience ...
3 Sep 202023min
Adapting to the New MEconomy | Vikas Bhambri
Gabe and Vikas kick off this episode announcing that Kustomer has been selected as the only enterprise customer service CRM platform in the Shopify Plus Certified App Program. Now more than ever, the ...
27 Aug 202021min
