Leveraging AI to Power Your Contact Center | Aarde Cosseboom and Vikas Bhambri
Today we have special guest Aarde Cosseboom, Senior Director of Technology and Product for Global Member Services for an E-Commerce company called Textile, and Vikas Bhambri, SVP, Sales and CX at Kust...
20 Aug 202021min
How the Global Pandemic is Affecting Customer Service Organizations | Andrea Paul and Vikas Bhambri
The COVID-19 pandemic is fast-tracking the digital transformation and has changed the way customers interact with businesses, forever. Today, we welcome Andrea Paul, Director of Research at Kustomer, ...
13 Aug 202030min
Bring in the Experts: Why to Outsource Your Customer Service Team With Amir Reiter & Tom Jenkins | Cloudtask
How are organizations keeping up with the spikes in demand while maintaining high levels of customer support? Today’s guests are all about allowing leaders to focus on their business and giving them t...
6 Aug 202017min
The Art of the Conversation with Dionne Mischler | Inside Sales by Design
Today’s guest has been in sales and tech for more than 20 years and started her own business, Inside Sales by Design, 5 years ago to help organizations build and scale their inside sales infrastructur...
30 Jul 202035min
Be NICE | How to Drive the Customer Experience with Sergio Frias
Today, we talk with Sergio Frias, the president and CEO of The Federation of Canadian-Brazilian Businesses and Chief Customer Experience Officer at The Chartered Institute of Marketing Management of O...
23 Jul 202022min
How to Coach Your Customer Service Reps to Drive Actual Performance | Steve Richard, ExecVision
In this episode of Customer Service Secrets, we talk with Steve Richards, co-founder of ExecVision. Throughout his career, Steve has been committed to helping companies understand the data behind cust...
16 Jul 202020min
How to Create a Rockstar Customer Experience | James Dodkins
In this episode of Customer Service Secrets, we get a chance to talk with James Dodkins, known as the Rockstar Customer Experience Expert. Before becoming a specialist in customer experience, James to...
9 Jul 202025min
The Power of Tiered Customer Service | Al Hopper at Nagurra Networks
In this episode of Customer Service Secrets, Al Hopper, principal consultant at Nagurra Networks, joins Gabe Larsen to talk about how businesses can benefit from working on a tiered customer service m...
2 Jul 202020min
