The Five Key Elements That Drive Customer Experience | Mary Drummond, CMO, Worthix
In this episode of Customer Service Secrets, Gabe talks with Mary Drummond. Mary is the CMO at Worthix, a customer survey company, and the host of a podcast called The Voices of Customer Experience. M...
23 Apr 202026min
Bots Vs Human: How to be Successful in AI Customer Experience | Vikas Bhambri, Kustomer
In this episode, we get to talk with Vikas Bhambri, the SVP of sales and customer experience at Kustomer. Vikas and I talk about a current buzzword in the customer experience world and that is bots. W...
16 Apr 202025min
How to Drive Loyalty in Challenging Times | John DiJulius w/Dijulius Group
Today on Kustomer we talk with John DiJulius, the president of the Dijulius Group, a customer service consulting firm. John and I talk about the current state of business and how to overcome trials in...
9 Apr 202021min
How to Focus on the Right Customers for a Strategic Advantage | Peter Fader
In this episode, Gabe chats with Peter Fader, Professor of Marketing at The Wharton School of the University of Pennsylvania and author of Customer Centricity. Peter challenges the idea that every cus...
7 Apr 202022min
23 Customer Service Trends Every CS Leader Must Know
In this episode of Customer Service Secrets, we talk about the top 23 customer service trends of 2020. We discuss what customer service has looked like historically, what it most likely will look like...
2 Apr 202015min
How to be Prepared in Times of Crisis | Dr. Merilee Larsen
On this episode of Kustomer, we have the opportunity to talk with Dr. Merilee Larsen, the assistant professor of Public Health at Utah Valley University. We talk with Merilee about some of the basics ...
31 Mar 202018min
How Customer Service Has Transformed in the Last 20 Years | Brad Birnbaum
In this episode of Customer Service Secrets, we talk with the CEO of Kustomer, Brad Birnbaum, about the growth and development of Kustomer and the Kustomer platform. We discuss how customer experience...
26 Mar 202016min
Managing Remote Workers | Working with COVID-19
A Stanford University study found that productivity actually increases among remote workers. They claim that it was close to an extra day per person per week while workers were at home. Especially wit...
19 Mar 202014min
