The 6 Steps of Customer Journey Mapping | Annette Franz
In this episode of Customer Service Secrets, we are talking about journey mapping with Annette Franz. Annett is the founder and CEO of CX Journey Inc. She is an expert in this area and has a wealth of...
25 Jun 202022min
How to do Research-Based Customer Journey Mapping | Bob Thompson, Customer Think
In this episode of Customer Service Secrets Podcast, we are going to be talking about journey mapping. To help us out with that we brought on Bob Thompson, the founder and CEO of Customer Think and au...
18 Jun 202021min
Making Customer Service Faster and Smarter With AI | Omar Pera
Kustomer announced it has acquired Reply.ai, a customer service automation platform that helps companies scale intelligent customer service without compromising experience. Our guest today, Omar Pera,...
11 Jun 202025min
Elevating the Voice of the Customer | Hillary Curran
It's getting increasingly difficult for businesses to get feedback from customers in this fully remote world. We sat down with Hilary Curran from Guru, a customer service knowledge management company,...
4 Jun 202020min
The Customer in the Future | Blake Morgan
In this episode of Customer Service Secrets, we talk with Blake Morgan, a customer experience expert, keynote speaker, and author of the Customer of the Future. Blake shares how customers and companie...
28 Mai 202019min
The Cult of the Customer | Shep Hyken
In this episode of Customer Service Secrets, we talk with Shep Hyken, a customer service/experience expert, keynote speaker, and Time’s best selling author. He talks to us about his concept of the Cul...
21 Mai 202024min
The Standard for How to Treat Your Customers | Jeanne Bliss, Customer Bliss
In this episode of Customer Service Secrets, we talk with Jeanne Bliss, Founder and CEO of Customer Bliss. We talk about about her book which explains her philosophy on customer experience. Too often ...
7 Mai 202020min
What is Punk CX and Why Should You Care | Adrian Swinscoe
In this episode of Customer Service Secrets, we talk with Adrian Swinscoe, customer experience author. In this episode we talk about his views on what he calls “Punk CX”. Sometimes we complicate custo...
30 Apr 202018min
