Transforming CX Through Operations | Elizabeth Dominicci
We had the pleasure of speaking with Elizabeth Dominicci, the Vice President of Customer Experience Operations at TriNet. Her background in industrial and systems engineering brings a very unique pers...
3 Feb 202226min
Engineering Customer Success | Joshua Moskovitz
Today we’re talking about engineering customer success by diving into using data to drive success initiatives in your business. We brought on Joshua Moskovitz who previously worked at Google as a Cust...
27 Jan 202228min
From Impressed to Obsessed | Jon Picoult
Our guest today, Jon Picoult, the founder of Watermark Consulting, helps companies impress their customers. He’s a leading expert in customer-employee experience and has been featured in dozens of med...
20 Jan 202224min
Putting the Customer at the Center of the FinServ Universe | Matt Chabrier and Aziz Razakov
Today we share audio from the Kustomer Now conference hosted by Matt Chabrier, Regional Sales Director at Kustomer, and he speaks with Aziz Razakov, Associate General Manager at MoneyLion, a FinTech s...
13 Jan 202231min
Understanding CX Transformation | Erika Putinsky
Today we have the privilege of speaking about CX transformation with Erika Putinsky, the Vice President of Customer Education at Mailchimp. She shares her 4 pillars to be successful in CX and what com...
6 Jan 202220min
Create a Rockstar Customer Experience | James Dodkins
Today we revisit a previous episode of Kustomer when we talked with James Dodkins, known as the Rockstar Customer Experience Expert. Before becoming a specialist in customer experience, James toured t...
16 Des 202125min
Putting People Above Process | Jeanne Bliss
Revisiting one of our previous episodes, we talk with Jeanne Bliss, founder and CEO of Customer Bliss. We talked about her book that explains her philosophy on customer experience. Too often we are wa...
9 Des 202120min
Marketing and the Customer Experience | Dan Gingiss
We are revisiting one of our favorite episodes today with Dan Gingiss. Dan has worked for 4 Fortune 300 companies: McDonald’s, Discover, and Cubana in marketing and customer service roles and after be...
2 Des 202119min
