Avoid This Customer Service Mistake | Matt Dixon
Today we’re revisiting one of our previous episodes with Matt Dixon. We talk with Matt Dixon from Tethr about some of the latest and greatest trends in customer experience at the time of this recordin...
25 Nov 202135min
Transforming the Customer Experience One Person at a Time | Randall King
In this episode we have Randall King, the President of Commercial Solutions at Conduent. As the Group President of Customer Experience Management, Randall has responsibility for 25k customer experienc...
18 Nov 202128min
Start from the Top to Create a Customer Mindset | Gabe Larson Solo Round
We know the customer experience is important because without happy customers, our businesses will fail and our customers won’t be happy, but what truly creates standout brands is this idea of an excep...
11 Nov 20216min
The Driver, Dreamer, and Doer Strategy | Jarvis Harris
In today’s episode, we have Jarvis Harris, the Vice President of Global Customer Success at Visier, joining us. Visier is a cloud-based analytics application that delivers fast, clear people insight. ...
4 Nov 202118min
The Power of Service | Gordana Warga and Chad Horenfeldt
We wanted to chat with two special guests, Gordana Warga, the Director of Global Support at Kustomer, and Chad Horenfeldt, customer service and customer experience leader also at Kustomer. We discuss ...
28 Okt 202116min
Optimizing Customer Service and Marketing | Phil Irvine
We have a special guest today, Phil Irvine, the Vice President, Audience Intelligence at RPA. We’re going to be talking about how customer interactions and signals can fuel optimal marketing experienc...
21 Okt 202122min
The Power of Lifecycle Management to Drive the Customer Experience | Danilo Pozo
Today we have special guest Danilo Pozo, the Vice President of Customer Experience for Latin America at Cisco, to discuss lifecycle management and making the best of your customer experience. Your com...
14 Okt 202117min
Break Through the CX Noise | Ruth Zive
We have with us today the Senior Vice President of Marketing over at Ada, Ruth Zive, to talk about having better brand interactions. Back when ATMs were becoming popular, everyone thought they were go...
7 Okt 202125min
