CX Files

Mark Walton spent the past couple of years as CEO of specialist work-from-home BPO company Sensée. He stood down in May 2022 and then launched Cloudbase Partners with the Flex@Home Workspace Health & ...

5 Jan 202330min

It's the end of 2022. In the last few days of the year you may be away from the office taking it easy, so why not catch up with this final CX Files for 2022? Peter Ryan talked to a group of CX experts...

29 Des 202242min

There is no guest this week because your hosts Mark Hillary and Peter Ryan decided to talk about their own CX highlights from 2022 as well as their favourite interviews from the CX Files this year. CX...

22 Des 202221min

CX Files is not the only CX podcast out there! You probably know that already, but in this episode we have invited other CX podcasting peers to join us in taking a look back at the highlights of 2022 ...

15 Des 202237min

Steve Mosser is the Group CEO and Head of Innovation at Sensée. He is based in London, UK. Sensée is a homeworking specialist. They design customer service and CX solutions using 100% WFH teams - and ...

8 Des 202225min

Everyone is familiar with South Africa as a CX destination. Maybe you have also worked with Egypt and a few others too, but Martin Roe, the CEO of CCI Global, is on a mission to build far greater cust...

1 Des 202224min

Roger Beadle is the founder and CEO of Limitless. Roger is based in London, UK. Peter Ryan caught up with Roger to talk about GigCX and how it offers the opportunity to do more than just change how cu...

24 Nov 202223min

Chris Gillen is the CEO of A Closer Look. He is based near to Atlanta, GA. A Closer Look is focused on CX market research and explores most of the major industry verticals. In this discussion with Pet...

16 Nov 202220min