Stephanie Todd - Soul CX - How Can The Airlines Recover From Their CX Disaster?
Stephanie Todd is based in Minneapolis, Minnesota. She is the founder and CEO of advisory firm Soul CX and has a history managing travel and airline customer service processes. After his own travel ni...
12 Jan 202323min
Mark Walton - Cloudbase Partners - WFH Audits and Health & Safety For Home Workers
Mark Walton spent the past couple of years as CEO of specialist work-from-home BPO company Sensée. He stood down in May 2022 and then launched Cloudbase Partners with the Flex@Home Workspace Health & ...
5 Jan 202330min
CX In 2023 - Digital, Voice, And Other Trends With A Panel Of Expert Analysts
It's the end of 2022. In the last few days of the year you may be away from the office taking it easy, so why not catch up with this final CX Files for 2022? Peter Ryan talked to a group of CX experts...
29 Des 202242min
Mark Hillary and Peter Ryan Look Back At The Best Of CX Files In 2022
There is no guest this week because your hosts Mark Hillary and Peter Ryan decided to talk about their own CX highlights from 2022 as well as their favourite interviews from the CX Files this year. CX...
22 Des 202221min
The Best CX Podcasters Looking Back At 2022 And Forward To 2023
CX Files is not the only CX podcast out there! You probably know that already, but in this episode we have invited other CX podcasting peers to join us in taking a look back at the highlights of 2022 ...
15 Des 202237min
Steve Mosser - Sensée - Building A Positive Team Culture In WFH CX
Steve Mosser is the Group CEO and Head of Innovation at Sensée. He is based in London, UK. Sensée is a homeworking specialist. They design customer service and CX solutions using 100% WFH teams - and ...
8 Des 202225min
Martin Roe - CCI Global - Exploring BPO & CX In Africa
Everyone is familiar with South Africa as a CX destination. Maybe you have also worked with Egypt and a few others too, but Martin Roe, the CEO of CCI Global, is on a mission to build far greater cust...
1 Des 202224min
Roger Beadle - Limitless - GigCX And The Future Of Flexible CX
Roger Beadle is the founder and CEO of Limitless. Roger is based in London, UK. Peter Ryan caught up with Roger to talk about GigCX and how it offers the opportunity to do more than just change how cu...
24 Nov 202223min
