Chris Gillen - A Closer Look - Travel CX Over The Holidays And Into 2023
Chris Gillen is the CEO of A Closer Look. He is based near to Atlanta, GA. A Closer Look is focused on CX market research and explores most of the major industry verticals. In this discussion with Pet...
16 Nov 202220min
Jonathan Steiman - Peak Support - From CX Analyst To Building A New BPO Company
Jonathan Steiman is the CEO and founder of Peak Support. He is based in Cambridge, Massachusetts. Jonathan worked as an analyst with Peter in the past, but since then he has created his own CX company...
10 Nov 202221min
Jonas Berggren - Transcom - GigCX And A Flexible Future For CX & BPO
Jonas Berggren is the head of business development for Transcom - focused on leading the northern European division (baltics and nordics). He recently published a long article on LinkedIn (link below)...
2 Nov 202224min
Barry Matthews - Open Assembly - The Future Of Work (And CX)
Barry Matthews is the CEO of Open Assembly. He is based just outside Oxford, in the UK. Open Assembly co-creates the future of work with organizations, platforms, and people by providing content, com...
27 Okt 202230min
Leigh Hopwood - CCMA - Our Industry Will Thrive Through Learning
Leigh Hopwood is CEO of the Call Centre Management Association - based in London, UK. Leigh recently published an article in a special report on the future of CX published by Intelligent Sourcing - th...
19 Okt 202225min
David Powers - Rooter Hero - Managing CX When Callers Have A Disaster On Their Hands!
David Powers is the Chief Experience Officer at Rooter Hero. He is based in Los Angeles, CA. David has written extensively on CX, including a book called 'The Blue Collar Call Center' and hosts his ow...
13 Okt 202229min
Rick Collins - Marsh - Managing Risk And Fraud In CX
Rick A. Collins is a SVP at Marsh USA. He is based in New York City and his focus is consultative analysis and implementation of creative and novel ideas for risk management. Peter Ryan met Rick at a ...
6 Okt 202232min
Stephen Loynd - What Is The Metaverse And Why Does It Matter For CX?
Stephen Loynd is an old friend of CX Files. Both Mark and Peter have know him for many years. He is the founder of TrendzOwl, based in Arlington, VA, and is well known as a speaker and deep thinker on...
29 Sep 202244min
