Shep Hyken
In this edition of the podcast I'm really pleased to be speaking with one of the most important experts and advisors on customer experience strategy globally - Shep Hyken. Shep is a best selling autho...
31 Aug 201816min
Peter Ryan, Founder of Ryan Strategic Advisory
Peter Ryan, is the Founder of Ryan Strategic Advisory. He is one of the most respected CX analysts in the world today and is constantly on the road, either advising clients or speaking at conferences....
24 Aug 20189min
Are Regional Trade Associations Stuck In The Past?
In this bonus episode before the season of interviews begins, Mark Hillary asks if the regional trade associations charged with promoting CX and BPO around the world are actually doing their job - or ...
17 Aug 20188min
CX Files
It's CX Files featuring your host, Mark Hillary. This podcast will feature the best thinkers and leaders in Customer Experience (CX) globally. There are no ads, just great content, so subscribe today.
25 Jul 20181min
