Real-Time CX Moves Off Dashboards And Onto The Retail Front Line
Customer data is plentiful. Using it in the moment is the hard part. In this CX Today interview, Nicole Willing speaks with Michael Zagorsek, Chief Operating Officer at SoundHound AI, about what’s cha...
16 Apr 13min
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
Four CX leaders get brutally honest about why organizations are drowning in customer data but still can't act on it In this CX Today Roundtable, Associate Editor Rhys Fisher is joined by Blair Pleas...
16 Apr 32min
How AI in the Contact Center is Powering Real-Time Insights, Smarter Agents & Better ROI
In this CX Today interview, Nicole Willing speaks with Steve Blood, VP of Market Intelligence at Five9, about how AI is evolving into the connective layer across the modern contact center. As organiz...
15 Apr 26min
The AI Fix for Vanishing Customer Journeys - Tata Communications
Christopher Carey sits down with Gaurav Anand, Global Head of Customer Interaction Suite at Tata Communications, to explore why customer journeys break down in real enterprises—not because of channels...
15 Apr 21min
The Future of Community Platforms: AI, Automation & the Next Evolution
Community platforms have come a long way from siloed, one-off research tools – and the next evolution may be closer than you think. CX Today sits down with Kimberly Bastoni, Chief Go-To Market Office...
15 Apr 12min
HR Tech Europe Is Upon Us – What Guidance Awaits HR Leaders in 2026?
In this special UC Today interview, host Kristian McCann sits down with Gnosoulla Tsioupra‑Lewis, Chief People & Culture Officer at Arc Network—the organization behind HR Tech Europe. Together, they e...
10 Apr 13min
The FCC's Offshore Call Center Crackdown Could Be the Shock That Fixes a Broken Industry
Zeus Keravala breaks down why the FCC's bold new ruling is less of a compliance headache and more of a long-overdue wake-up call for enterprise CX. In this discussion, Associate Editor Rhys Fisher si...
10 Apr 18min
CX Metrics In The Age Of AI: Stop Optimising For Speed
AI is already changing the contact centre from a transaction factory into a hub for complex problem solving. In this CX Today roundtable, Rob Wilkinson is joined by Martin Teasdale (Team Leader Commun...
10 Apr 45min
