Generative AI puts humans at the center of the customer service loop
For years, artificial intelligence has helped to improve customer service by making automated chatbots more intelligent and enabling voice-controlled phone menus. But now the human-like communication ...
11 Mar 202426min
Implementing responsible AI in the enterprise
Organizations are quickly realizing that AI -- especially generative AI with its human-like creative and analytical capabilities -- raises legal, ethical and managerial issues that must be addressed b...
21 Feb 202424min
The role of cloud ERP in digital transformation
In most discussions about digital transformation, cloud ERP usually plays a critical role. ERP is the digital nervous system and data repository of a business, deeply embedded in the processes likely ...
30 Jan 202417min
Hybrid ERP: Understanding Its Uses, Benefits and Challenges
Hybrid ERP combines on-premises ERP for common business processes like accounting and HR, with cloud applications – typically software as a service (SaaS) – for more specialized functions, such as cus...
15 Des 202325min
AI speech-to-text eavesdropping can serve the greater good
Intelligent Voice CTO Nigel Cannings explains how AI-based speech-to-text technology can catch criminals, protect privacy and ensure regulatory compliance.
31 Okt 202344min
Oracle, Salesforce, SAP go big into generative AI products
TechTarget editors analyze recent major introductions of generative AI products from Oracle, Salesforce and SAP.
19 Okt 202336min
Third-party support a new option for SAP S/4HANA Cloud users
Rimini Street CTO Eric Helmer explains how the company provides tech support and maintenance for SAP and Oracle ERP systems and where on-premises ERP fits in SAP's cloud strategy.
6 Sep 202327min
How ChatGPT will transform artificial intelligence in ERP
Matt Hobbs, Microsoft practice leader at the consulting firm PwC, explains ways to embed AI in ERP and why generative AI could transform business process automation.
27 Jul 202325min
