Feedback Matters

Welcome to Feedback Matters, the podcast dedicated to the art and science of listening to your guests/customers. Join us as we break down:

Consumer Behavior: Exploring the intersection of loyalty, guest/customer experience, and the power of online reviews.

Survey Design: Best practices for gathering high-quality, actionable data.

Data Analytics: Modern strategies to turn feedback into meaningful insights.

Master the art of listening to your guests/customers—one episode at a time.

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Episoder(36)

Promoting Terrible Coffee & Visiting Fictitious Hotels & Restaurants

A quick look at the lighter side of online reviews; bad coffee, Schrute Farms from The Office, and the best restaurant in London...that didn't exist. Schrute Farms https://www.tripadvisor.com/Hotel...

27 Sep 202111min

Online Reviews-Part 3: The Fault In The Stars

In this third episode about online reviews, we continue the discussion about the rating scales used by the big consumer review sites.

8 Sep 202116min

Online Reviews - How Can Everything Be So Fantastic?

Continuing the discussion from the last episode (Feedback Matters Podcast 21-08-01), we dive into a deeper discussion about online reviews, including the positivity problem; because so many reviews sk...

26 Aug 202124min

Feedback Matters- Online Reviews: Return To The Wild West

(audio only) -video may be found here: https://youtu.be/OEAE8yUNvP4 A recent Twitter post by New Jersey News Channel 12 about a business owner who fires back at people leaving him negative online revi...

19 Aug 202112min