We're Confused - A Tangled Feedback Loop?
In this episode, we take a look at the customer feedback loop of a regional furniture chain. Jeff and Rich get into the weeds on what turned out to be a confusing feedback process after a transaction....
20 Feb 202525min
Here’s Five Stars for You—How About Us?
In this episode, we analyze the guest feedback requests from a non-traditional lodging experience—a short-term rental booked through a major platform. Jeff and Rich discuss the post-stay emails, the r...
3 Feb 202545min
Will This Help You Get Better Reviews for Your Restaurant?
Unlock the Full Potential of Your Guest Feedback 🔑✨ - Book A Free Consultation or Demo Today: https://www.guestinsight.com/who-we-are Join Jeff Robbins and Rich Raffel in this episode (#10 of the S...
12 Des 202427min
SYWMF Episode 9: Boutique Hotel Survey - Part 2: Why?
In this episode, we get into a discussion of different motivations for sending guest experience surveys. It's a follow-up episode to episode 8 ( https://www.podbean.com/eas/pb-ixx38-171cffa ), in whic...
20 Nov 202417min
SYWMF Episode 8: Boutique Hotel Survey - Are they learning anything useful from this?
In this episode, we review the feedback "ask" from an independent boutique hotel. As the subtitle suggests, we found this survey to be disappointing. For a great property, their guest survey doesn't c...
26 Okt 202416min
SYWMF - Episode 7: A Very Short, Simple Survey. What Could Go Wrong?
In this very short episode (less than 4 minutes), we take a look at a simple feedback request that follows through on an online transaction. Despite a really nice UX and a request that is respectful o...
20 Aug 20243min
SYWMF- Episode 6: Great Dining Experience. Survey? Not so much.
In this episode, we review the feedback "ask" from a fine dining restaurant. This is the 6th episode in our So You Want My Feedback? series, in which we review the feedback requests from hotels, resta...
26 Jul 202416min
So You Want My Feedback - Episode 5: Worldwide Hotel Chain Guest Survey
In this episode, we review the feedback "ask" from a large multi-national hotel chain. This is the 5th episode in our So You Want My Feedback? series, in which we review the feedback requests from hot...
26 Mar 202418min
