Building Internal Relationships w/ CSM Office Hours
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://...
11 Jun 202127min
CS Blueprint w/ Kristi Faltorusso: When Customers go Through a Merger or Acquisition
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at ClientSuccess, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer succ...
9 Jun 202126min
Managing Difficult Customers w/ CSM Office Hours
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://...
7 Jun 202127min
Escalation Models w/ Phil Davitt
This week, Phil Davitt of Condeco Software joins us to discuss escalation models and developing a system with the right talking points. If you want to join the discussion with thousands of other cus...
4 Jun 202125min
Building Segmentation w/ CS Leadership Office Hours
This week we are focusing on building segmentation. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousand...
2 Jun 202126min
Customer Education in the Software Space w/ Dave Darrington and Adam Avramescu
This week, Dave Darrington and Adam Avramescu of CELab joins us to discuss Customer Education in the Software Space. If you want to join the discussion with thousands of other customer success leade...
31 Mai 202149min
Customer Success is Being Proactive w/ CSM Office Hours
A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://...
28 Mai 202124min
Capacity Planning for Front Line CSMs w/ Erika Villarreal
This week, Erika Villarreal joins us to talk discuss Capacity Planning for Front Line CSMs. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain...
26 Mai 202116min
