Success Plans with a Customer w/ CSM Office Hours
This week we are discussing success and account plans for customers. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thou...
2 Jul 202127min
Creating Valuable QBRs w/ Emily Garza
This week Emily Garza, AVP of Customer Success, joins the show. Emily and Jeff dive into QBRs and key factors to consider when putting them together. If you want to join the discussion with thousa...
29 Jun 202142min
Onboarding Processes w/ CSM Office Hours
This week we are discussing the onboarding process. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of other cu...
25 Jun 202123min
Customer Analytics and Reporting w/ CS Leadership Office Hours
This week our topic is around customer analytics and reporting. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion wit...
23 Jun 202125min
Customer Advocacy w/ CS Leadership Office Hours
A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Reta...
21 Jun 202122min
Acting Strategically w/ CS Leadership Office Hours
A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Reta...
18 Jun 202129min
Leveraging Internal Resources w/ CSM Office Hours
This week we are discussing leveraging internal resources. A weekly segment: CSM Office Hours Every Tuesday. 11:30am ET. https://lu.ma/CSMOH -- If you want to join the discussion with thousands of o...
16 Jun 202126min
The ”Outcomes Economy” w/ CS Leadership Office Hours
This week we are focusing on delivering outcomes. A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of...
14 Jun 202123min
