Where should CSMs be spending their time with customers w/ CS Leadership Office Hours
A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Re...
12 Nov 202028min
You can still achieve customer success while growing w/ Gaetano DiNardi
Gaetano Is the Director of Growth Marketing at Nextiva and we brought him on the podcast to talk about the Intersection of marketing and customer success. His view helps shed light on how you can stil...
11 Nov 202033min
Getting customers to take ”free training” w/ CSM Office Hours
In a weekly segment, we bring together CSMs to talk tactics among peers. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrow...
3 Nov 202029min
What is customer success in product-led growth w/ Blake Bartlett
Blake Bartlett, a Partner at OpenView, has been focused on product-led growth companies for years. He drops by to talk about customer success In a PLG environment. --- If you want to join the discu...
1 Nov 202033min
Building compensation models for CSMs w/ CS Leadership Office Hours
A weekly segment: CS Leadership Office Hours Every Thursday. 11:30am ET. https://lu.ma/CSLOH -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Re...
31 Okt 202039min
How to get in touch with accounts that have gone silent w/ CSM Office Hours
In a weekly segment, we bring together CSMs to talk tactics among peers. -- If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrow...
29 Okt 202033min
Where does Community fit into your customer success strategy w/ Joe Huber
Joe Huber, Customer Community Strategist at Sprout Social, comes on the podcast to talk all things community. In particular, how community can fit within your one-to-many approach with your customers...
27 Okt 202031min
Customer Communications w/ Kristi Faltorusso
In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound. Our goal: to give tactical, direct advice to customer succ...
22 Okt 202027min
