Be the quarterback in B2B SaaS w/ Jake Dunlap
Jake Dunlap, CEO of Skaled Consulting, drops by the podcast to talk more about the alignment between Sales and Customer Success within B2B SaaS. He drops some tactical advice for our customer success...
24 Jun 202034min
Q&A w/ Kristi Faltorusso: GGR Launch, VOC Program, Customer Advisory Board, Account Ownership
In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer s...
22 Jun 202036min
Building customer success for Enterprise B2B SaaS w/ Matt Myszkowski
Matt Myszkowski joins us to talk about how he's part of the team building customer success at SAP. He's the VP for EMEA and has unique challenges when working Inside of a 90,000 person organization. ...
20 Jun 202034min
Customer success managers can get more strategic w/ Bob London
Bob London joins us today to talk about 'Listening In Customer Success.' He Is a career marketing executive and has turned his consulting business Into providing a unique perspective...from the custom...
16 Jun 202043min
Launching a community for Customer Success Leaders
Today’s the day... The most impactful customer success community launch in history: Gain Grow Retain is going live to the public. What is Gain Grow Retain? An open, free community, built by and for...
11 Jun 202010min
Q&A w/ Kristi Faltorusso: Relationship mapping, relationship dependency, & customer support and customer success
In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer s...
8 Jun 202034min
Q&A w/ Kristi Faltorusso: Joining a new organization, evaluating talent, the customer journey
In a new weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that come Inbound. Our goal: to give tactical, direct advice to customer s...
2 Jun 202031min
’Sales’ and ’Customer Success’ in SMB B2B SaaS | Justin Welsh, The Official Justin
Justin Welsh joins us on the podcast, and he has a number of fantastic Insights to learn from his experience In sales roles at a number of B2B SaaS organizations. Justin coaches SMB SaaS founders and...
27 Mai 202034min
