#169 Jade Rogers of DDC OS
Had a great chat with Jade with lots of laughs and insight from one of the Directors at DDC. We also spoke about perceptions , account management and sales - loved chatting to Jade
18 Aug 202353min
#168 Ben Booth of Max Contact
Ben Booth of Max Contact talks about his journey and what innovation means to him.
16 Aug 202342min
#166 Ray Biggs finally comes on GOOW
I got him after first speaking about this some 4 years ago - Ray Biggs is COO at Ventrica and is very well known in our industry and for all the right reasons ! Get set for a great episode from Ray.
21 Jul 202356min
#165 Daisy Lee Crouch of Dojo
It's hard to share in a few words my admiration for Daisy - she is a subject matter expert , a true professional of our industry and most importantly a lovely human. We chat start ups, coaching, manag...
12 Jul 202345min
#164 A trip to Ascensos
To officially launch Ascensos adding their Team Managers to the Team Leader Community I travelled to the Motherwell site of Ascensos in Scotland for two days and during the trip got to speak to John D...
7 Jul 202343min
#163 Jen Sharp of DHL
Hear from Jen Sharp Contact Centre Director at DHL. Listen to this episode to get a real understanding on why Jen recently won an award at the recent UK Contact Centre Awards. We cover a range of topi...
30 Jun 202357min
#162 - Consumer duty comes into force on the 31st of July – is your organisation ready? Helen & Pete from BPA Quality can help you.
Helen Beaumont Manahan and Pete Dunn of BPA Quality come back to the GOOW studio to help you understand what Consumer Duty means for you and your organisation, and what you need to do to get ready.
16 Jun 202348min
#161 Stephen Yap of the CCMA shares the results of the Voice of the Contact Centre Consumer research sponsored by Odigo
#161 Stephen Yap of the CCMA shares the results of the Voice of the Contact Centre Consumer research sponsored by Odigo. In this insightful and fascinating episode Stephen takes us through exactly wha...
2 Jun 202344min
