Get Out of Wrap - Contact Centre Chat

There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Action Aid UK .

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Episoder(268)

#4 Chatting with always interesting, often controversial Nik McEwan

A departure from Contact Centre Chat to talk to Nik McEwan who recently walked over 700 miles in the UK to raise money for Shelter. We focus on that but also talk about mental health & Nik’s views on ...

21 Mai 20191h 26min

#3 Chris Rainsforth shares his journey & thoughts on the industry he loves.

Chris is Head of Operational Management Best Practice for Verint and previously was at The Forum for many years as the Community Development Manager. Many of you would have been at events and seen an...

16 Mai 201946min

#2 Chatting Quality, career paths & biscuits with Rachel Goddard

Rachel Goddard is Quality Assurance Manager for a general insurance company with a call centre of over 2000 employees. Rachel is rightly considered as an SME in the QA world and she talks to me about ...

10 Mai 201943min

#1 An Introduction to Get Out of Wrap & a reluctant first guest.

There are 6,200 contact centres in the UK employing 4 million people. So many industries, careers, skills and interesting projects to talk about. No sales, no sponsorship - just me and interesting gue...

5 Mai 20191min