#28 Chatting to Janine Lee who shares great career advice
Janine Lee had a very different route to contact centres and started her career as a chef, this lasted for 12 year’s and Janine still loves to cook to this day! A desire to help others led to contact...
19 Jun 202051min
#27 Just some rambling
With 3 recordings next week I thought I'd make sure there is an episode out this week just with a few things from me. There's a thanks to Anne-Marie Stagg who announced her retirement this week. A rec...
11 Jun 202010min
#26 Pete Dunn talks about contact selection for your QA activity
Pete Dunn has a wealth of experience and knowledge of QA and shares his tips here. Pete has worked at The Forum, N-Power and now BPA Quality and in this short episode shares his thoughts on selecting ...
5 Jun 202024min
#25 Chatting with Donna Elliott & Cheryl Lee of ‘Now is your time’.
After leading large contact centre operations best friends & soul sisters Donna Elliott & Cheryl Lee set up Now is your time. They are on a mission to empower female leaders tackle self belief & impos...
29 Mai 202047min
#24 Chatting with Phil Kitchen of The Contact Centre Panel
Phil Kitchen is Director at CCP ( The Contact Centre Panel) and has over 30 years experience in the industry. He talks about his journey and shares tips plus talks about the work and ethos of CCP. He ...
26 Mai 202037min
#23 Chatting with John Devlin the co-founder & CEO of Ascensos
With contact centres in England, Scotland, The Netherlands & România Ascensos are an award winning outsourcer, we hear from their Co-founder & CEO John Devlin. We chat about his 20years in the industr...
15 Mai 202022min
#22 Chatting with Dino Forte - CEO of Ventrica
For the start of Season 2 of GOOW I am joined by Dino Forte the CEO of Ventrica. We talk about his journey, what it means to be a ‘Ventrican’ and how he & his team moved 800 people home to still opera...
8 Mai 202040min
#21 The team behind the ECCCSA’s talk about the awards process and the night itself.
Last week 1300 people gathered in London to celebrate the winners in 32 categories at the biggest awards ceremony the customer contact industry has ever seen. In a #GOOW first this group recording fea...
5 Des 20191h 17min
