#31 Trevor Butterworth founder & CEO of the UK Contact Centre Forum shares their recent Homeworking survey results.
Trevor Butterworth is a prominent figure in our industry and as Founder & CEO of the UK Contact Centre Forum has over 20 years experience of interacting with all the forum's members so brings a wealth...
10 Jul 202041min
#30 Sham Aziz - Head of CS for Selfridges is back !
On his 2nd appearance my friend Sham talks about Lockdown adjustment and leveraging the situation to drive quicker decisions and the CS proposition in general. He also talks about Fortnite - gaming an...
3 Jul 202055min
#29 Chatting with Jerry Lyons - Director at Omnes Healthcare
Jerry Lyons is Director at Omnes Healthcare Operations Centre and in this episode we chat about his journey in outsourcing, whose influenced his career and why, his leadership tips and his career in f...
26 Jun 202055min
#28 Chatting to Janine Lee who shares great career advice
Janine Lee had a very different route to contact centres and started her career as a chef, this lasted for 12 year’s and Janine still loves to cook to this day! A desire to help others led to contact...
19 Jun 202051min
#27 Just some rambling
With 3 recordings next week I thought I'd make sure there is an episode out this week just with a few things from me. There's a thanks to Anne-Marie Stagg who announced her retirement this week. A rec...
11 Jun 202010min
#26 Pete Dunn talks about contact selection for your QA activity
Pete Dunn has a wealth of experience and knowledge of QA and shares his tips here. Pete has worked at The Forum, N-Power and now BPA Quality and in this short episode shares his thoughts on selecting ...
5 Jun 202024min
#25 Chatting with Donna Elliott & Cheryl Lee of ‘Now is your time’.
After leading large contact centre operations best friends & soul sisters Donna Elliott & Cheryl Lee set up Now is your time. They are on a mission to empower female leaders tackle self belief & impos...
29 Mai 202047min
#24 Chatting with Phil Kitchen of The Contact Centre Panel
Phil Kitchen is Director at CCP ( The Contact Centre Panel) and has over 30 years experience in the industry. He talks about his journey and shares tips plus talks about the work and ethos of CCP. He ...
26 Mai 202037min
