#36 Nik McEwan - Charity Expedition Leader, Bid Writer, Outdoor adventurer, Linkedin personality is back
Nik and I first spoke in May 2019 after his solo walk to Edinburgh that raised awareness and thousands of £ for Shelter. A lot has happened since then for Nik. He brings me up to date on what he's bee...
6 Nov 20201h 17min
#35 Leigh Hopwood CEO of the CCMA chats about the future of the CCMA, awards, sharing best practice and the contact centre industry.
Leigh Hopwood CEO of the CCMA chats about the future of the CCMA, awards, sharing best practice and the contact centre industry. Leigh lists the must attend events coming up including the National Con...
28 Okt 202039min
#34 Helen Manahan's hat trick appearance
I am lucky enough to work with Helen and she really is an SME in the world of contact centre quality assurance and training. She has been on Get out of wrap twice before and I'm sure you'll be pleased...
9 Okt 202037min
#33 Nicola Callan talks about Coaching & People Development in Contact Centres.
Nicola Callan has spent her entire career in and around customer operations and contact centres. In this episode, she shares how a pivotal moment 20 years ago helped to shape her career path and how t...
7 Aug 202052min
#32 Marianne Rutz talks about her own career & life & shares her tips on the values of people first leadership
Marianne Rutz is an Operational Excellence expert for corporate multi-lingual contact centres, a podcaster and a speaker. Her passion for contact centres is evident and Marianne has an excellent podca...
17 Jul 202046min
#31 Trevor Butterworth founder & CEO of the UK Contact Centre Forum shares their recent Homeworking survey results.
Trevor Butterworth is a prominent figure in our industry and as Founder & CEO of the UK Contact Centre Forum has over 20 years experience of interacting with all the forum's members so brings a wealth...
10 Jul 202041min
#30 Sham Aziz - Head of CS for Selfridges is back !
On his 2nd appearance my friend Sham talks about Lockdown adjustment and leveraging the situation to drive quicker decisions and the CS proposition in general. He also talks about Fortnite - gaming an...
3 Jul 202055min
#29 Chatting with Jerry Lyons - Director at Omnes Healthcare
Jerry Lyons is Director at Omnes Healthcare Operations Centre and in this episode we chat about his journey in outsourcing, whose influenced his career and why, his leadership tips and his career in f...
26 Jun 202055min
