#39 Nathan Simmonds talks Coaching, Mindset and Leadership
Nathan Simmonds is a Leadership Coach & Trainer and expert in Leadership skills and coaching. Nathan has worked across a variety of industries across multiple continents and has a multi-cultural under...
27 Nov 202053min
#38 Martin Hill-Wilson on Emotive CX and a range of other topics.
If you've attended an event in our industry I bet Martin was one of the speakers. A seminal figure and thought leader in our industry. I was lucky enough to sit with Martin and talk about Emotive CX ...
20 Nov 202054min
#37 A weekly update and an announcement about Get out of Wrap
Hi Everyone, thanks for listening. In this episode I talk about what I have been up to last week , preview the next guests and highlight a job seeker. Then I announce a charity partnership between Get...
13 Nov 202011min
#36 Nik McEwan - Charity Expedition Leader, Bid Writer, Outdoor adventurer, Linkedin personality is back
Nik and I first spoke in May 2019 after his solo walk to Edinburgh that raised awareness and thousands of £ for Shelter. A lot has happened since then for Nik. He brings me up to date on what he's bee...
6 Nov 20201h 17min
#35 Leigh Hopwood CEO of the CCMA chats about the future of the CCMA, awards, sharing best practice and the contact centre industry.
Leigh Hopwood CEO of the CCMA chats about the future of the CCMA, awards, sharing best practice and the contact centre industry. Leigh lists the must attend events coming up including the National Con...
28 Okt 202039min
#34 Helen Manahan's hat trick appearance
I am lucky enough to work with Helen and she really is an SME in the world of contact centre quality assurance and training. She has been on Get out of wrap twice before and I'm sure you'll be pleased...
9 Okt 202037min
#33 Nicola Callan talks about Coaching & People Development in Contact Centres.
Nicola Callan has spent her entire career in and around customer operations and contact centres. In this episode, she shares how a pivotal moment 20 years ago helped to shape her career path and how t...
7 Aug 202052min
#32 Marianne Rutz talks about her own career & life & shares her tips on the values of people first leadership
Marianne Rutz is an Operational Excellence expert for corporate multi-lingual contact centres, a podcaster and a speaker. Her passion for contact centres is evident and Marianne has an excellent podca...
17 Jul 202046min
