#44 Stephen Yap - Research Director for the CCMA
Stephen Yap is the Research Director at the CCMA ( Call Centre Management Association ) and you might have , like me, enjoyed his presentation at this years conference where Stephen shared the output ...
8 Jan 202147min
#43 Ben Page - Chief Executive of Ipsos - Mori
More used to being on the BBC than a homemade podcast Ben Page joins me on Get out of Wrap to talk about the work of Ipsos, 2020 and 2021 and what we should be thinking about based on all the research...
18 Des 202052min
#42 Chris Rainsforth & I go full Joe Rogan and chat for ages
Chris Rainsforth is Head of Operational Best Practice at Verint, previously at The Forum Chris knows his stuff about contact centres and featured on episode 3 and has been a massive part of & supporte...
11 Des 20201h 40min
#41 Katy Forsyth - Co-Founder & Director of Red Recruitment
Katy Forsyth has been in the contact centre world since University and after 5 years working for a recruiter she set up her own business Red recruitment with the concept of integrity at its heart. Ch...
8 Des 202044min
#40 Judith Yates - HR Director
Judith recently spoke at the National Contact Centre conference about the work her and the team have done at BPA Quality to ensure the well being of the team is maintained during this challenging year...
4 Des 202049min
#39 Nathan Simmonds talks Coaching, Mindset and Leadership
Nathan Simmonds is a Leadership Coach & Trainer and expert in Leadership skills and coaching. Nathan has worked across a variety of industries across multiple continents and has a multi-cultural under...
27 Nov 202053min
#38 Martin Hill-Wilson on Emotive CX and a range of other topics.
If you've attended an event in our industry I bet Martin was one of the speakers. A seminal figure and thought leader in our industry. I was lucky enough to sit with Martin and talk about Emotive CX ...
20 Nov 202054min
#37 A weekly update and an announcement about Get out of Wrap
Hi Everyone, thanks for listening. In this episode I talk about what I have been up to last week , preview the next guests and highlight a job seeker. Then I announce a charity partnership between Get...
13 Nov 202011min
