#55 Yvette Renda & Helen Manahan of BPA Quality talk Training & Coaching
Today I am joined by two experts and all round awesome humans Yvette Renda and Helen Beaumont Manahan who join me to chat about training and coaching in a hybrid virtual / in person world. Yvette and ...
8 Apr 202149min
#54 Hat trick appearance of Nik McEwan - Founder of Winning Bid Ltd - Linkedin phenomenon & future president of Nicaragua
This is the Hat trick appearance of Nik McEwan - Founder of Winning Bid Ltd - Linkedin phenomenon & future president of Nicaragua (you'll have to have listened to the others to get that final referenc...
30 Mar 202153min
#53 Franck Saint-Etienne Global WFM Process Lead @ Uber
Franck Sait-Etienne is the Global WFM Process Lead @ Uber and joins me from Amsterdam for this episode of Get Out of Wrap. We talk about Franck's journey from Arvato, to Booking.com and then Uber. We ...
26 Mar 202146min
#52 CVP Charmaine Vallance-Poole - Head of UK & International Customer Experience at Holland & Barrett
My first guest that is known by an abbreviation CVP ! I met Charmaine many years ago and have always been impressed by her and know you will be too. A well known person in our industry and rightly so ...
19 Mar 202140min
#51 Practical steps on how men can make women feel safe in public.
Forgive this departure from contact centre chat but I wanted to use the medium of the podcast to share some tips on how men can make women feel safe in public. In the wake of the terrible news about S...
12 Mar 202110min
#50th episode! I mark this milestone by speaking to Lucy Gray of Naomi House - Jacks Place - Childrens Hospice
Thank you so much for supporting me all the way to 50 episodes. Who'd have thought a niche home grown podcast about contact centres would have got here - thank you all for listening. I wanted to mark ...
10 Mar 202142min
#49 Trevor Butterworth - CEO of The UK Contact Centre Forum talks Mental Health
Trevor joins me again to share the findings and tips picked up by the CCF on the important topic of mental health. Thanks for coming on and talking about such a vital topic Trevor especially at the mo...
22 Feb 202128min
#48 Rula Samara of Hitachi Capital (UK) - Winner of the Contact Centre Manager of the Year award
Rula Samara - Contact Centre Manager at Hitachi Capital (UK) is a brilliant guest, a brilliant example of what good looks like in our industry and a brilliant person. Rula is the Gold Award Winner for...
19 Feb 202149min
