#52 CVP Charmaine Vallance-Poole - Head of UK & International Customer Experience at Holland & Barrett
My first guest that is known by an abbreviation CVP ! I met Charmaine many years ago and have always been impressed by her and know you will be too. A well known person in our industry and rightly so ...
19 Mar 202140min
#51 Practical steps on how men can make women feel safe in public.
Forgive this departure from contact centre chat but I wanted to use the medium of the podcast to share some tips on how men can make women feel safe in public. In the wake of the terrible news about S...
12 Mar 202110min
#50th episode! I mark this milestone by speaking to Lucy Gray of Naomi House - Jacks Place - Childrens Hospice
Thank you so much for supporting me all the way to 50 episodes. Who'd have thought a niche home grown podcast about contact centres would have got here - thank you all for listening. I wanted to mark ...
10 Mar 202142min
#49 Trevor Butterworth - CEO of The UK Contact Centre Forum talks Mental Health
Trevor joins me again to share the findings and tips picked up by the CCF on the important topic of mental health. Thanks for coming on and talking about such a vital topic Trevor especially at the mo...
22 Feb 202128min
#48 Rula Samara of Hitachi Capital (UK) - Winner of the Contact Centre Manager of the Year award
Rula Samara - Contact Centre Manager at Hitachi Capital (UK) is a brilliant guest, a brilliant example of what good looks like in our industry and a brilliant person. Rula is the Gold Award Winner for...
19 Feb 202149min
#47 Training in Contact Centres with Sophia Jakeman & Helen Manahan
In this episode we cover Training in contact centres. I am lucky enough to be joined by Sophia Jakeman and Helen Manahan - experts in their fields, we talk about; How has the pandemic changed training...
12 Feb 202149min
#46 Jackie Pringle - Director of Awards - CCMA
Jackie Pringle of the CCMA talks about the UK National Contact Centre Awards and the importance of recognising people during this difficult time and the positive emotional impact of getting involved. ...
5 Feb 202137min
#45 Chris Rainsforth & I carry on chatting emotions, contact centres, lockdown, the future & racehorses
Recorded live with no editing & published the same day I carry on my series of chats with my good friend Chris Rainsforth.
1 Feb 202150min
