ITSM Elevate: SLM, “Dear Service Provider, We Need to Talk…”
The episode titled “Dear Service Provider, We Need to Talk…” opens with a playful yet insightful look at what happens when expectations between service providers and customers are misaligned — and how...
4 Jun 202524min
ITSM Elevate: Keeping the lights on with Incident Management
When everything’s on fire, who brings the calm? In Keeping the Lights On, Jordan and Jessica dive into the ITIL® 4 Incident Management practice—exploring how organizations respond, recover, and restor...
21 Mai 202525min
ITSM Elevate: Unlocking the Secrets of Modern Service Desk
In this premiere episode of ITSM Elevate, we uncover what defines a truly modern service desk in today’s fast-paced digital landscape. From shifting beyond reactive support to building a culture of pr...
16 Mai 20255min
ITSM Elevate: From Chaos to Climb: The Human-Side Change in ITSM
In this episode of The ITSM Elevate, we tackle the real monster behind every ITSM transformation: Organizational Change. Why is it so difficult? How can you navigate it? We explore two powerhouse fram...
23 Apr 20256min
ITSM Elevate: The Digital Maturity Model
A Digital Maturity Model is a framework that helps organizations assess and benchmark their progress in digital transformation (the digital strategy in ITSM/ITIL® 4) across multiple dimensions. It ty...
8 Apr 202510min
Managing Requests, Service Levels, and Keeping IT Secure
This is the final episode of our ITIL 4 Unplugged series, wrapping it all up with three critical ITIL practices: Service Request Management, Service Level Management, and Information Security Manageme...
9 Mar 20255min
Long-Term Service Excellence – ITIL Practices That Keep IT Running
This episode covers the ITIL practices that keep IT sustainable in the long run. We are talking about Service Configuration Management, Continual Improvement, IT Asset Management, and Supplier Managem...
9 Mar 20256min
Practices - Fixing Issues and Delivering Value
In this episode, Sara and Chris dive into the management practices that are crucial to keep IT services running smoothly: Incident management, Problem management, Monitoring and Event Management, Chan...
7 Mar 20258min
