ITIL® 4 Unplugged - Simplifying IT Service Management

ITIL 4 Unplugged breaks down ITIL concepts, best practices, and real-world applications in a way that’s engaging, easy to understand, and fun! Whether you’re preparing for the ITIL Foundation exam or looking to improve your IT service management skills, this podcast helps you turn ITIL theory into real-world success—without the boring textbook talk. This podcast is for educational and awareness purposes only and is based on ITIL® 4 best practices. ITIL® is a registered trademark of PeopleCert. All rights reserved.

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Episoder(20)

Service Value System (SVS) and Service Value Chain (SVC) – How IT Creates Real Value

This episode tackles the ITIL Service Value System (SVS) and the Service Value Chain (SVC). How IT services actually create value instead of just being a cost center.

5 Mar 20256min

The 4 Dimensions of Service Management

We’re tackling something every IT service depends on—the 4 Dimensions of Service Management. These are the four key areas that determine whether an IT service runs smoothly or crashes and burns.

3 Mar 20255min

The 7 Guiding Principles - The Golden Rules of ITSM

In this episode, we’re diving into something that makes ITIL actually work in the real world - The ITIL Guiding Principles, the golden rules of IT service management. These seven principles help busin...

3 Mar 20256min