Leadership Failure: How Refusing to Be Wrong Hurts Teams and Innovation
Read the blog post “I am never, ever wrong.” That's a statement that should disqualify an applicant from ANY leadership position.True leadership isn't about projecting infallibility–it's about fosteri...
7 Okt 20242min
Why Kindness in Leadership Matters: Lessons from 'The Mistakes That Make Us'
The blog post Today, I want to share a section from my book, The Mistakes That Make Us. I'm sharing an excerpt here in this post, and I'm also making it available as a podcast episode using an excerpt...
1 Okt 20247min
Starbucks Mobile Ordering Chaos Again: Broken Processes, Inconsistent Service, and Misguided Quality Concerns
I've blogged about this before, but I'm going back to the problems at Starbucks again with today's post. Starbucks has a new CEO who is talking about how the coffee shop experience is broken. Many asp...
12 Sep 20245min
We’ve Stopped Punishing People for Mistakes. Now What?
Read the blog post In many organizations, moving away from a culture of punishment when mistakes are made is a significant leap forward. It signals a shift toward understanding, systems thinking, and ...
4 Sep 20248min
A Monthly Bonus for Zero Injuries in the Factory — What Could Go Wrong?
Read the blog post A friend of mine–with a long history of Lean and Toyota Production System knowledge practice–recently shared a troubling story about a relative who works at a manufacturing plant. I...
29 Aug 20245min
The Power of Learning from Mistakes: Insights from ‘Lean Hospitals’ and ‘The Executive Guide to Healthcare Kaizen’
Read the blog post I've been writing about learning from mistakes for a long time, including my previous books before my latest, The Mistakes That Make Us. This idea isn't new, but it's essential–espe...
27 Aug 20244min
The 5 Most Controversial Ideas in The Mistakes That Make Us
Read the full blog post In writing The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, I wanted to challenge the way we think about mistakes, leadership, and organizational cu...
22 Aug 20248min
From Football to Your Workplace: Why a Lone Wolf Can’t Transform An Organization
Read the blog post and more Imagine an NFL team that has been on a decades-long streak of winless seasons. The owner, who has been at the helm for most of that period, always believes that finding the...
25 Jul 202410min
