How Can AI Transform Customer Experience and Build Trust?
In this episode, I interview Tom Cates, founder and president of The Brookside Group and Encompass CX. The discussion centers on customer experience (CX) and the impact of artificial intelligence (AI)...
9 Jan 202550min
Season 1 Recap & What’s Next for 2025 🎉
Welcome to the Season 1 Recap of Minerva Meets! In this milestone episode, host Sonal Chandler reflects on the incredible insights and expert guests who made 2024 unforgettable—and sets the stage for ...
19 Des 202423min
Exploring Cybersecurity in Maritime Operations
In this episode, I sit down with Walter Anderson, a seasoned vCISO and maritime cybersecurity expert, to explore the unique challenges and opportunities in securing global shipping and logistics. From...
20 Nov 202436min
How AI Can Transform Investment Banking
In this episode, I sit down with Shawn Flynn, a seasoned investment banker and podcast host to explore how AI is transforming the investment banking landscape. From streamlining operations to enhanc...
24 Okt 202444min
Breaking Down XDR
In this episode of Minerva Meets, I’m joined byTrenelle Pierce, MBA, a cybersecurity leader specializing in enterprise risk management. Together, we break down Extended Detection and Response (XDR) to...
18 Sep 202435min
CrowdStrike Deconstructed
In this episode, I'm joined by a panel of three distinguished experts: Chris Harrison, Keith Richard, and Byron de Jesus, to break down the recent CrowdStrike outage. Each guest offers their unique in...
8 Aug 202458min
The Human Side of AI
In this episode, I have the pleasure of hosting Joanie Connell, Ph.D., President of Flexible Work Solutions. Our conversation dives into AI Mediated Communication and the evolving dynamics of Human-to...
17 Jul 202441min
GRC Essentials for Cybersecurity
In this episode, I'm joined by Cathy Miron, CEO of eSilo, a renowned expert in the realm of data protection and cybersecurity. Together, we delve into the intricacies of Governance, Risk, and Complian...
26 Jun 202451min
