265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix
Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Jean-Pierre LaCroix—President and Chief Strategy Officer of SLD, brand visionary, author, and creator of ground...
9 Des 202528min
264: No One-Size-Fits-All CX: Ty Givens on Playbooks, People and Performance
Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Ty Givens, the dynamic Founder and CEO of CX Collective, a consultancy known for building customer experience p...
18 Nov 202523min
263: Empowering Teams and Elevating CX with Jamie Homen
Send us Fan Mail In this episode of Navigating the Customer Experience, we dive deep into the career and mindset of Jamie Homen, a seasoned customer experience (CX) leader with over 20 years in the in...
4 Nov 202518min
262: You Miss Every Shot You Don’t Take: Evan Siegel on Innovation, Leadership & AI-Driven CX
Send us Fan Mail In this episode of Navigating the Customer Experience, we sit down with Evan Siegel, Vice President of AI at eGain, where he leads the development of next-generation AI-powered conver...
21 Okt 202523min
261: Why Your Brand Isn’t the Hero — Your Customer Is with Greg Logan
Send us Fan Mail Greg Logan: The Power of Storytelling – Turning Brands into Blockbusters In this episode of Navigating the Customer Experience, we are joined by Greg Logan, a global leader in brand s...
7 Okt 202532min
260: All Business Is Personal: Joseph Michelli on Human-Centered CX, AI, and the Future of Customer Experience
Send us Fan Mail In this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1 bestsel...
10 Sep 202522min
259: CX Beyond the Hype: Global Survey Insights, Outsourcing Strategies & Leadership Lessons with Peter Ryan
Send us Fan Mail In this episode of Navigating the Customer Experience, we are joined by Peter Ryan, President and Founder of Ryan Strategic Advisory, is recognized globally as one of the foremost exp...
26 Aug 202528min
258: Leading CX with Insight, Influence, and Innovation with John McCahan
Send us Fan Mail In this episode of Navigating the Customer Experience, we are joined John McCahan who is a Customer Experience and Service Executive Leader who has transformed CX across industries in...
19 Aug 202535min
