Navigating the Customer Experience

Navigating the Customer Experience

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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Episoder(129)

233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield

233: Practical Frameworks and Future Insights for Elevating Customer Experience with Alan Williams and Dave Stubberfield

Send us Fan Mail Alan Williams is the founder of SERVICEBRAND GLOBAL and advises business leaders internationally to deliver value driven service. Dave Stubberfield is the director of Carter Cons...

25 Jun 202435min

232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani

232: Embracing Technology and Human Connection in Customer Experience with Vaishali Dialani

Send us Fan Mail Vaishali Dialani is a multi-award-winning Customer Experience professional in the Middle East, has been recognized as a CXPA Emerging Leader, a finalist for CX Leader of the Year 2023...

18 Jun 202420min

231: Data-Driven Sales Excellence: Insights from 'Data and Diagnosis-Driven Selling' with Robert Scarperi

231: Data-Driven Sales Excellence: Insights from 'Data and Diagnosis-Driven Selling' with Robert Scarperi

Send us Fan Mail Robert Scarperi, Bob has been a leader in professional services, SaaS, financial services, ad tech mar tech, and management consulting for 32 years. His company, Revenue Vision Partne...

21 Mai 202424min

230: Strategies for Customer Success and Retention with Rachel Stanley

230: Strategies for Customer Success and Retention with Rachel Stanley

Send us Fan Mail Rachel Stanley came to Banzai in 2019 with over 10 years of SaaS onboarding, training, implementation, consulting, e-Learning, customer success, adoption and support experience. When ...

14 Mai 202417min

229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer

229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer

Send us Fan Mail Jason Feifer is the editor in chief of Entrepreneur Magazine, a nonstop optimism machine, and a widely recognized authority on business and how people navigate change. He is the autho...

23 Apr 202428min

228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram

228: Decoding the 5 C’s of Effective Communication: Insights from a Relational Intelligence Expert with Steve Cockram

Send us Fan Mail Steve Cockram is an inspirational communicator, serial entrepreneur, confidant to elite leaders around the world and co-creator of the world's premier “Leadership Toolkit”. He has co...

16 Apr 202426min

227: Exploring the Spectrum of Leadership: From Visionary Insights to Introverted Strengths with Darby Vannier

227: Exploring the Spectrum of Leadership: From Visionary Insights to Introverted Strengths with Darby Vannier

Send us Fan Mail Darby Vannier, with over 20 years of experience, is a seasoned leader adept at building and growing organizations. As President & CEO of Indispensable Leadership Group, he excels as a...

9 Apr 202429min

226: Unlocking Success: Conversations with Barry Klein on Cultural Alignment, Recruitment, and Customer Service Delivery with Barry Klein

226: Unlocking Success: Conversations with Barry Klein on Cultural Alignment, Recruitment, and Customer Service Delivery with Barry Klein

Send us Fan Mail Barry Klein is Vice president of Success and Enablement at Austin-Based Talroo, the data driven job and hiring event advertising platform that helps businesses reach the candidates th...

26 Mar 202427min

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