8. Thinking Beyond Interactions: Omnichannel Experiences and CX (feat. Kim Salazar, Sr. UX Specialist at NN/g)
What does it take to create a great customer experience? As it turns out: a lot more than just a series of great interactions. Kim Salazar, Sr. UX Specialist, shares her expertise on what omnichannel ...
5 Mar 202129min
7. Lessen Digital Misery with Complex Apps (feat. Page Laubheimer, Sr. UX Specialist at NN/g)
"Keep it simple," is one of many great UX mantras... but how exactly does someone "keep it simple" when working with complex applications? In this episode, Page Laubheimer, Senior UX Specialist with N...
5 Feb 202130min
6. Ethics in UX (feat. Maria Rosala, UX Specialist at NN/g)
Aren't all "user-centered" designs ethical by default if we're giving people what they want? Not exactly. Maria Rosala, UX Specialist at NN/g, shares her thoughts about how we can be better researcher...
1 Jan 202127min
5. ROI: The Business Value of UX (feat. Kate Moran, Sr. UX Specialist at NN/g)
How do you evaluate the impact of UX work? As the world faces another bout of pandemic lockdowns, UX teams are finding themselves in a tough position of justifying their work to business decision-make...
4 Des 202026min
4. Creativity During a Crisis (feat. Aurora Harley, Sr. UX Specialist at NN/g)
"Diamonds are made under pressure," but what does that mean for creativity and productivity? Aurora Harley, Senior UX Specialist, shares some advice on staying creative and productive during times of ...
6 Nov 202030min
3. UX Careers: Growing in (and out of) Your Current Role (feat. Rachel Krause, UX Specialist at NN/g)
What does a typical UX career path look like? Are there even typical career paths in UX? How can you become a UX leader? What should new and seasoned UX professionals keep in mind as they move through...
9 Okt 202024min
2. Empathy, Adaptability, and Design (feat. Sarah Gibbons, Chief Designer at NN/g)
Sarah Gibbons & Therese Fessenden discuss empathy and adaptability as critical design skills (perhaps now more than ever) and share thoughts on how design plays a bigger role than meets the eye. Reso...
4 Sep 202030min
1. What is UX, anyway? (feat. Dr. Jakob Nielsen, the usability guru)
Nielsen Norman Group is celebrating its 22nd anniversary by launching our very own NN/g UX Podcast. Join host Therese Fessenden as she interviews NN/g co-founder Dr. Jakob Nielsen on the most importan...
10 Aug 202016min
