Principle of Hospitality

Episode 112 - REFOCUS WEEK - Marketing Automation with Mark Ludweeks from My Guest List In his current role as Head of Sales for MyGuestlist, Mark helps venues in the hospitality industry run better and more successful businesses. MyGuestlist is an all-in-one CRM & Marketing Automation platform, designed to help venues aggregate all their customer data in one place. Mark has over a decade of experience helping hospitality groups tie in all their existing systems together to create customer journeys that leverage this integrated data, ultimately leading to increased revenue simply by speaking to the right customers at the right time.In this podcast, we talk about the benefits in automating your CRM list, how venues are developing their offering during this time, and how they have supported their clients through this crisis. I know you are going to love the first instalment of 'Refocus Week'Please find MyGuestList here:WebsitePlease find Open Pantry Consulting here:Website

29 Nov 202027min

Episode 111 - Phillip from Bread and Butter ProjectThe Bread & Butter Project is Australia’s first social enterprise bakery, founded in 2013 by renowned bakers/pastry chefs, Paul Allam and David McGuinness, and provides training and employment pathways for refugees and people seeking asylum, in order to boost their prospects of successful resettlement, employment and a strong sense of belonging. The Bread & Butter Project’s program sees trainees receive hands-on baker training in the company’s Marrickville bakery and a TAFE Certificate II in Food Processing, as well as intensive tutoring in English and numeracy. As such, every slice of The Bread & Butter Project’s delicious bread helps to educate our next generation of bakers. In this podcast, we talk about why the brand focused on bread production to build a social enterprise, what are some of the challenges in building a social enterprise like this, and their recent partnership with Woolworths. Connect with Bread and Butter Project here: Website As always you can connect with us here: Open Pantry Consulting Website

25 Nov 202033min

Episode 110 - A very honest conversation with UK hospitality coach Azher Rubbani on how has come through the other side with a positive mindsetMy next guest is Azher Rubbani is a Hospitality Coach with his own company TR corporate which helps restauranteurs & supply chain owners seeking to transform their business & their life by finding & exploiting new & alternative opportunities, he also has his own great podcast called Combat Files in which we have one shared guest, David J Burns. I know you are going to love this podcast as we discuss how he started out in the family food services business, how the UK has been handling the crisis and the way that he challenges his hospitality clients to have their own breakthrough moments.Please connect with the companies that Azher discussed on the podcast below:TR CorporateCombat Files PodcastChowbunchAs always please connect with us here:Open Pantry Consulting

22 Nov 202055min

Episode 109 - One of the most talented journalists in Australia Sofia Levin, gives us her thoughts on the current state of the industryI’m really excited to have a chat with our next guest Sofia Levin who is a Culinary Travel Journalist and has contributed to such media brands as SBS food, good food guide, and lonely planet, as well as having, has her own website Seasoned Traveller in which she invites us to #eat curiously.In this podcast we talk about how Sofia starter as a writer, how she communicates successfully over so many different mediums, how she feels the industry is coping at this time, and if she feels there will be any fundamental shifts in the hospitality industry moving forward.Please connect with Sofia here:WebsiteInstagramAs always you can connect with us here:Open Pantry Consulting website

18 Nov 202044min

Episode 108 - How to build a design-focused food brand with soul and purpose with Sandra Foti from Piccolina Gelateria Piccolina is a Gelato House residing in the Melbourne suburbs of Collingwood, Hawthorn St Kilda and is just over 5 years old. The Founder and today's guest Sandra Foti practised many of the gelato recipes when she started making it with her dad about 15 years ago. The result is gelato that is entirely natural, made from fresh cream, milk, sugar and a selection of raw ingredients. Everything at Piccolina is made from scratch using fresh, high-quality ingredients right down to their nut-butters, caramels, sauce and jams.....their gelato is even gluten and gelatin-free.Even of recent times they have done collaborations with Scott Pickett’s Longrain venues and are also growing their footprint in Melbourne in the coming months, so I hope you very much enjoy this podcast with today's guest Sandra Foti. Find out more about Piccolina here:Piccolina WebsitePiccolina on InstagramAs always you can reach out to us here:Open Pantry Consulting Website

11 Nov 202050min

Episode 107 - Pete Dillion - One of the best hospitality photographers in Australia Pete Dillion a Victorian-based photographer who specialises in food, editorial and commercial photography. His clients have included the Mulberry Group, Treasury Wines, Sofitel Hotels, and Moet & Chandon, and is arguably one of the best food photographers in the country. This time in Melbourne has been a very difficult time for the whole hospitality industry, but especially those who sit behind the scenes of our industry, like photographers and other suppliers, but are so integral in making it the best industry to work in.Please check out Pete's great work here:Website: www.petedillon.com.au

4 Nov 20201h 1min

Episode 106 - How to build a multi-venue food brand and still deliver on great customer service with Jim Hally from Chicken Central Jim Hally is an outstanding leader in our industry. He is highly dedicated, and he and his team deliver on a consistent product and customer experience every time. In this podcast we talk about how he started the brand and scaled it to three stores, what his daily routine is to run his businesses to peak performance, and how we has learned to let go of some elements of his business so it can grow even stronger.You can find out more about Chicken Central here:Chicken Central WebsiteChicken Central InstagramPlease reach out to me here for help with your hospitality business:Open Pantry Consulting WebsiteHospitality Gamechangers on Facebook

1 Nov 202043min

Episode 105 - Cara Divine from Bomba Rooftop Bar and the fantastic Youtube show 'Behind the Bar' on how the bar scene is going to thrive after COVID Cara Devine is the Bar Manager at Bomba Rooftop Bar, as well as being a content creator and presenter on YouTube channel 'Behind the Bar with Cara Devine' where she spreads her love of all things bar and booze - especially sherry!In this podcast we talk about the state of the industry moving forward, and especially how bars are going to continue to deliver a great customer experience as well as her Youtube show and how she tapes so many informative episodes.Please find out more about Bomba and Cara's show here:Behind the Bar on YoutubeBomba Rooftop Bar in Melbourne As always if you would like to connect with me here:Open Pantry ConsultingHospitality Game Changers on Facebook

28 Okt 202028min