Ep.82 Adam Mogelonsky | Food is Medicine: Why Your Hotel's Staff Lunch Could Be Its Greatest Asset
And if the staff lunch is the hidden secret that will change the hotel relationship with their employees? Mauricio Schuler invited Adam Mogelonsy, a luxury hotel consultant to explore the evolving lan...
5 Sep 202453min
Ep.81 Shannon McCallum | How to Build Successful Hospitality Mentorship Programs
What if the reason why your hotel doesn’t retain employees is because you do not have a mentorship program. Shannon McCallum started as a high school student working at her neighboring Luxury Hotel. T...
29 Aug 202438min
Ep.80 Nah-Dja Tien | Behind the Smiles: The Impact of Employee Satisfaction on Hotel Ratings
If considering your employee’s happiness would turn an annual revenue of $750 million dollars, would you try to master it? This recipe has been tried, and it works. Happiness at work is a concept t...
22 Aug 202410min
Ep.79 Nah-Dja Tien | How to Design Guest Services that Get 5 Stars Reviews
Every hotelier wants to be number 1 on TripAdvisor. Nah-Dja has done it multiple times with different hotels, and I got him to share his secrets with me. In the next 15 minutes, you will learn What...
15 Aug 202414min
Ep.78 Nah-Dja Tien | Hospitality's Leadership Confidence Crisis
Hospitality leaders often struggle with confidence. This is due to: - Stakeholders pressure - high employee turnover, - immense customer expectations, - inadequate training And these factors are ...
8 Aug 202411min
Ep.77 Nah-Dja Tien | Innovating Hospitality with Creativity
The Hospitality Industry is becoming addicted to technology, and this addiction can destroy our hospitality identity. Today you will learn that whilst technology means innovation, innovation doesn’t...
1 Aug 202413min
Ep.76 Nah-Dja Tien | The Relevance of Mentorship in Hospitality
Hospitality thrives when experience fuels the next generation. While working as a waiter, Nah-Dja would line up with his colleagues to have his fingernails, clothing and breath checked by his manager...
25 Jul 202411min
Ep.75 Nah-Dja Tien | Work-life balance in Hospitality
“Work-life balance does not apply to Hospitality.” This is a common saying among the industry. During his days working with a celebrity chef in Australia, Mauricio was working 80 hours a week. He app...
18 Jul 202413min
